Travel Operations Analyst

UnitedHealth Group; Dublin; On-site; Confidential; Full time

Job summary

UnitedHealth Group, via Optum, is seeking a Travel Operations Analyst based in Ireland to monitor global employee and executive travel in a 24/7 follow-the-sun model. The role involves real-time travel visibility, incident assessment, and coordination with security teams to ensure duty of care for traveling populations.

The in-person CSOC role requires strong OSINT use, incident documentation, and cross-region collaboration in a fast-paced environment, with day shifts aligned to Irish time.

Qualifications

• Proven experience in a security operations center, intelligence, emergency management, international relations, or related field.
• Ability to rapidly review large volumes of information and extract actionable details.
• Clear and concise written communication in fast-moving situations.
• Calm, focused, and detail-oriented under high tempo operations.
• Willingness to work a 24/7 rotational schedule and global follow-the-sun coverage.
• Familiarity with OSINT sources and standard productivity tools.

Responsibilities

• Monitor global travel activity using approved tracking platforms.
• Maintain real-time awareness of events impacting traveler safety and mobility.
• Evaluate incidents affecting dynamic traveler populations.
• Notify or escalate travelers as needed.
• Document alerts and notifications per procedures.
• Support executive travel movements with enhanced monitoring and coordination.
• Coordinate with security teams and CSOC partners during incidents.
• Provide location verification and context for incident response.
• Document travel monitoring activities clearly and promptly.
• Participate in shift handovers to ensure continuity of coverage.
• Escalate issues beyond defined procedures to leadership as required.

Skills

Security operations

OSINT

Situational awareness

Written communication

Team collaboration

Analytical thinking

Shift-based work

Multitasking

Executive protection coordination

Travel security

Tools

MS Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

The Travel Operations Analyst resides with the Global Intelligence Operations (GIO) - Intelligence Operations Center (IOC), supporting the Country Security Operations Center (CSOC) by providing continuous monitoring, situational awareness, and operational support for global employees, events, and executive travel. This role focuses on real time travel visibility, monitoring of emerging events impacting dynamic assets, and coordination activities that enable duty of care coverage 24/7/365.

Operating within established procedures and escalation frameworks, the Travel Operations Analyst plays a critical execution level role in assessing evolving global incidents, identifying potential impacts to dynamic traveling populations, initiating direct outreach and/or supporting response coordination, and maintaining accurate operational records in a fast paced security operations environment. Unlike traditional monitoring functions focused on static assets, this role continuously monitors dynamic human assets, requiring continuous impact assessment, independent judgment, direct stakeholder engagement, and coordination with high-profile teams during rapidly evolving incidents.

Primary Responsibilities

• Monitor global employee and executive travel activity using approved traveler tracking and travel security platforms
• Maintain real time awareness of global security, environmental, political, and operational events that may impact traveler safety or mobility
• Evaluate developing incidents affecting dynamic traveler populations whose locations, itineraries, and exposure levels can change rapidly
• Identify travelers potentially affected by developing incidents or disruptions and initiate appropriate notifications or escalations
• Review, triage, and document travel related alerts, advisories, and system notifications in accordance with established procedures
• Support executive and high-profile traveler movements through enhanced monitoring and direct stakeholder coordination during elevated risk events
• Support coordination with Executive Protection and Event Security teams, regional security partners, and CSOC counterparts during routine and emerging situations
• Assist with traveler outreach, follow up messaging, and location verification as directed
• Provide accurate traveler location and contextual information to support incident response and non standard escalations
• Maintain clear, timely, and defensible documentation of travel monitoring activities, alerts, and incidents
• Participate in structured shift handovers to ensure continuity of awareness and operational coverage
• Prioritize and manage tasks effectively during periods of increased operational tempo or global activity
• Escalate issues that fall outside defined procedures or risk thresholds to senior operators or leadership as required
• In person role based within the Country Security Operations Center (CSOC)
• Work a daytime shift as part of a global follow-the-sun operating model, collaborating with teams across multiple regions to ensure continuous operational coverage seven days a week, including weekends
• Standard working hours: Summer (Irish Time): 8:00 AM to 4:30 PM & Winter (Irish Time): 7:00 AM to 3:30 PM
• Fast paced, high tempo operational environment requiring sustained attention and responsiveness

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications

• Proven experience in a security operations center, intelligence, emergency management, international relations, or a related field; relevant academic experience or internships may be considered
• Proven ability to rapidly review large volumes of information and identify relevant, time-sensitive, and actionable details
• Demonstrated solid written communication skills with the ability to clearly and concisely summarize complex, fast-moving situations
• Proven ability to remain calm, focused, and detail-oriented in high-tempo or high-stress operational environments
• Proven ability to work effectively within a rotational, shift-based schedule supporting 24/7 operations
• Demonstrated solid organizational skills with the ability to manage multiple tasks and competing priorities simultaneously
• Demonstrated familiarity with OSINT sources, social media monitoring, and situational awareness tools
• Demonstrated proficiency with standard office productivity tools, including Microsoft Office applications

Preferred Qualifications

• Demonstrated situational awareness and attention to detail
• Demonstrated operational discipline and adherence to defined procedures
• Demonstrated solid analytical skills within established guidelines
• Demonstrated clear and concise written communication skills
• Demonstrated problem-solving skills and sound judgment within defined authority
• Demonstrated organization, prioritization, and task management skills
• Demonstrated team collaboration and information-sharing skills
• Demonstrated professional adaptability in a fast-paced operational environment

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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