Trainee Medical Administrator

Institute of Eye Surgery; Munster; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Annual leave plus public holidays

Structured onboarding and training

Ongoing learning and development

Clear career progression to Senior M.A

Attendance bonus scheme

Bike to Work Scheme

Employee of the Month recognition

Supportive team environment

Regular social and team events

Opportunity to develop within growing,

healthcare organisation

Job summary

The Institute of Eye Surgery invites applications for a Trainee Medical Administrator to join our clinics across Ireland. This entry-level position offers structured training, hands-on experience, and a clear pathway to becoming a Senior Medical Administrator in a fast-paced, patient-focused environment.

You will gain exposure to essential administrative functions, including appointment scheduling, patient records management, and billing processes, while developing the skills needed for

Qualifications

• Leaving Certificate or equivalent qualification.
• Excellent verbal and written communication skills.
• Strong organisational skills with excellent attention to detail.
• Good IT skills, including proficiency in Microsoft Word, Outlook and Excel.
• Ability to work effectively in a fast-paced environment.
• Positive, professional and patient-focused approach.
• Ability to work both independently and as part of a team.
• Willingness to learn, develop new skills and complete structured training programmes.

Responsibilities

• Manage patient and general telephone enquiries in a professional and courteous manner.
• Support the scheduling and coordination of patient appointments across clinic services.
• Deliver a high standard of customer service and patient care throughout the patient journey.
• Maintain accurate patient records and update information within our practice management systems.
• Assist with insurance billing processes, invoicing and other administrative workflows.
• Complete data entry and administrative tasks accurately and efficiently.
• Prepare written communications for patients, consultants and healthcare professionals.
• Work within established administrative procedures and compliance requirements.
• Support the smooth day-to-day operation of the clinic through a range of administrative activities.
• Collaborate effectively with colleagues across clinical and administrative teams.
• Participate in structured training and development activities to build competence and confidence in the role.
• Undertake additional duties as reasonably required to support the needs of the business.

Skills

Verbal communication

Written communication

Organisation

IT skills (Word, Outlook, Excel)

Teamwork

Willingness to learn

Education

Leaving Certificate or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Join one of Ireland's leading ophthalmology providers and begin your career in healthcare administration. This entry-level role provides structured training, hands-on experience and a clear pathway to becoming a Senior Medical Administrator within a fast-paced and patient-focused environment.

About the Role

As a Trainee Medical Administrator, you will play an important role in supporting the day-to-day operation of our clinics while delivering an outstanding experience for patients. This is a structured development position designed for individuals looking to build a long-term career in healthcare administration.

You will receive training and support across key administrative functions, developing the knowledge and skills required to progress into a fully trained Senior Medical Administrator role.

Responsibilities

• Manage patient and general telephone enquiries in a professional and courteous manner.
• Support the scheduling and coordination of patient appointments across clinic services.
• Deliver a high standard of customer service and patient care throughout the patient journey.
• Maintain accurate patient records and update information within our practice management systems.
• Assist with insurance billing processes, invoicing and other administrative workflows.
• Complete data entry and administrative tasks accurately and efficiently.
• Prepare written communications for patients, consultants and healthcare professionals.
• Work within established administrative procedures and compliance requirements.
• Support the smooth day-to-day operation of the clinic through a range of administrative activities.
• Collaborate effectively with colleagues across clinical and administrative teams.
• Participate in structured training and development activities to build competence and confidence in the role.
• Undertake additional duties as reasonably required to support the needs of the business.

Requirements

Essential

• Leaving Certificate or equivalent qualification.
• Excellent verbal and written communication skills.
• Strong organisational skills with excellent attention to detail.
• Good IT skills, including proficiency in Microsoft Word, Outlook and Excel.
• Ability to work effectively in a fast-paced environment.
• Positive, professional and patient-focused approach.
• Ability to work both independently and as part of a team.
• Willingness to learn, develop new skills and complete structured training programmes.

Desirable

• Previous experience in an office, reception, customer service or administrative environment.
• Experience working in a healthcare setting.
• Familiarity with appointment scheduling or patient management systems.
• Experience handling telephone enquiries and customer communications.

What We Offer

• Competitive salary
• Annual leave entitlement plus public holidays
• Structured onboarding and training programme
• Ongoing learning and development opportunities
• Clear career progression pathway to Senior Medical Administrator
• Attendance bonus scheme
• Bike to Work Scheme
• Employee of the Month recognition programme
• Supportive and collaborative team environment
• Regular social and team engagement events
• Opportunity to develop within a growing healthcare organisation

About the Institute of Eye Surgery

At IOES, we're united by a shared purpose: Seeing What Matters

Through our network of clinics across Ireland, we provide expert ophthalmic care delivered by experienced consultants, optometrists, nurses and support teams. Every member of our team plays an important role in helping patients protect and restore their sight.

Our Commitment to Inclusion

At the Institute of Eye Surgery, we're building a workplace where talented people can do their best work and feel they belong. We value diversity in all its forms and welcome applications from individuals who share our commitment to delivering exceptional patient care.

Ready to Join Our Team?

If you're looking to start a rewarding career in healthcare administration and want to be part of an organisation that invests in your development, we'd love to hear from you.