Telesales Representative

Retail-FCL; Dublin; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Company pension

Employee discount

On-site parking

Job summary

Retail-FCL in Dublin, Ireland is seeking a motivated B2B telesales specialist to identify, engage, and develop relationships with high-street retailers, SMEs, and commercial partners by phone and email.

You will drive revenue through warm leads, handle merchant queries, manage targeted e-shot campaigns, and ensure accurate data uploads to support Sales and Marketing teams. This role requires a minimum 1 year in B2B sales and strong Excel skills.

Qualifications

• Minimum 1 year of B2B telesales or lead generation experience.
• Self-motivated with ability to meet targets in a fast-paced environment.
• Strong Excel skills for auditing geographic data and leads.

Responsibilities

• Outbound Engagement: Contact potential and existing commercial customers to present services.
• Outbound Pipeline Generation: Achieve 50-80 outbound dials per day to source opportunities.
• Digital Sales Enablement: Enroll targeted leads into automated email workflows to warm prospects.
• Qualification & Handover: Conduct discovery calls and pass qualified opportunities to senior executives.
• Consultative Script Adherence: Handle inbound queries and objections regarding services and security.
• CRM & Data Integrity: Log and track merchant profiles and interactions in the CRM.
• Activity Reporting: Provide daily and weekly sales activity reports to Head of Sales.

Skills

Outbound calling

Lead generation

CRM data entry

Excel

MS Office

Tools

CRM software

MS Office

Job description

We're looking for someone who can identify, engage, and develop relationships with high-street retailers, SMEs, and commercial partners over the phone and via email. Promote Retail-FCL's market-leading portfolio of AI-powered ATM deployment and managed cash services, and deposit-taking kiosks. Drive revenue growth by generating warm leads, resolving initial merchant queries, managing targeted e-shot outreach campaigns, and ensuring accurate, compliant data uploads to support the wider Sales and Marketing teams.

Key Accountabilities

• Outbound Engagement: Contact potential and existing commercial customers to present Retail-FCL's cash access and ATM management services using approved value-proposition frameworks.
• Outbound Pipeline Generation: Achieve a consistent baseline target of 50-80 outbound dials per day to identify and source new merchant opportunities.
• Digital Sales Enablement: Efficiently enroll targeted prospective retail leads into pre-approved, automated e-shot sequencing workflows to warm up sectors ahead of calling.
• Qualification & Handover: Conduct precise discovery calls to uncover retail site suitability and smoothly transition qualified opportunities to senior Sales Executives.
• Consultative Script Adherence: Handle inbound queries and overcome merchant objections regarding cash processing, service uptime, and security framework compliance.
• CRM & Data Integrity: Accurately log, update, and track prospective merchant profiles, contract timelines, and interaction records within the company database.
• Activity Reporting: Deliver structured daily and weekly sales activity reports directly to the Head of Sales.

Experience

• Minimum 1 year of proven experience in B2B telesales, lead generation, merchant services, or an interactive customer-facing tech environment.
• Self-motivated and adaptable mindset, equally comfortable driving independent targets and collaborating within an agile team.
• Clear understanding of or strong aptitude to learn fintech, banking infrastructure, or retail asset management.
• Advanced working knowledge of MS Office Suite, with specific proficiency in Excel for auditing geographic data and lead sheets.
• Confident verbal and written communication style.

Job Types: Full-time, Permanent

Pay: From €27,592.50 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Work Location: In person