Technology Operations Engineer

BnM; Galway; On-site; EUR 60,000 - 90,000; Full time

Job summary

BnM is seeking a Technology Operations Engineer to join the IT team in Newbridge. The role provides hands-on support across infrastructure, networking, and end-user technologies, acting as a liaison between business operations and Technology functions.

The successful candidate will have strong infrastructure and networking skills with exposure to SCADA, PLC and DCS environments, and will contribute to continuous improvement and cybersecurity initiatives.

Qualifications

• Three-level IT/engineering qualification or equivalent practical experience.
• Minimum 5 years in a technical support role.
• Experience engaging with stakeholders and third-party providers to deliver upgrades and projects.
• Experience or exposure to instrument control and automation in operational environments (power plants/wind farms).
• Knowledge of DCS, SCADA, PLC, RTU, or similar operational technologies.

Responsibilities

• Support critical operational and business systems, primarily onsite.
• Work with vendors and internal teams to investigate and resolve issues.
• Maintain understanding of SCADA, PLC, DCS, and industrial networking concepts.
• Escalate specialist control system issues to vendors or SMEs as needed.
• Provide technical support for technology infrastructure across environments (physical and virtual).
• Assist with storage, backup, recovery and monitoring solutions.
• Perform installation, configuration, maintenance, and troubleshooting activities.
• Promote cybersecurity best practices and compliance.

Skills

Technical support

Infrastructure knowledge

Networking concepts

SCADA/PLC/DCS knowledge

Education

Third-level IT/Engineering qualification or equivalent

Job description

The Role:

BnM is seeking a Technology Operations Engineer to join the IT team in Newbridge. Reporting to the Technology & Solutions Manager, the Technology Operations Engineer provides hands‑on technical support across infrastructure, networking, operational systems and end‑user technologies. Acting as a key liaison between business operations teams and the Technology function, the role works as part of the broader Technology team to support the delivery of secure, reliable and resilient technology services while helping drive operational performance and continuous improvement. The successful candidate will possess strong infrastructure, networking, troubleshooting skills. The role requires some understanding of operational technologies such as SCADA, PLC, and DCS environments and how they interact with wider technology infrastructure.

• Support critical operational and business systems, primarily through onsite engagement.


• Work with vendors, internal teams, and stakeholders to investigate and resolve technical issues.


• Maintain an understanding of SCADA systems, PLC-based control systems, DCS, and industrial networking concepts.


• Escalate specialist control system issues to appropriate vendors or subject matter experts as required.


• Provide technical support for technology infrastructure across business and operational environments.


• Support physical and virtual server platforms.


• Assist with storage, backup, recovery, and monitoring solutions.


• Perform installation, configuration, maintenance, and troubleshooting activities.


• Act as a trusted point of contact between operational teams and the Technology function.


• Support the delivery of technology services that enable safe, reliable, and efficient business operations.


• Contribute to technology roadmaps and continuous improvement initiatives.


• Assist in the evaluation and implementation of new technologies and solutions.


• Identify opportunities to improve technology service performance and user experience.


• Contribute to the development of operational standards, procedures, and documentation.


• Participate in technology reviews and service improvement programmes.


• Operate within established Service Management processes.


• Support Incident, Request, Problem, Change, and Asset Management activities.


• Ensure accurate documentation of incidents, resolutions, and known errors.


• Maintain technology asset and configuration records where required.


• Promote adherence to cybersecurity policies, standards, and best practices.


• Support technology governance, risk management, and compliance activities.


• Assist with vulnerability management, patching activities, and security remediation initiatives.


• Ensure technology services align with business continuity and resilience requirement.


• All employees are expected to co‑operate fully with all provisions taken by the company for ensuring Health and Safety, and Welfare of co‑employees and members of the public using the premises.


• Proactively participate in the Performance Management process to ensure delivery of own, and the wider team's objectives.

What we're looking for:

• Third-level qualification in Information Technology, Computer Science, Network Engineering, Electronic Engineering, or a related discipline, or equivalent practical experience.


• Full clean driving licence, as regular site visits will be required.


• Minimum of 5 years experience in a technical support role.


• Experience engaging with stakeholders and working with third-party support providers to deliver upgrades and technology-related projects.


• Experience or exposure to instrument control and automation within operational environments, ideally including power plants and/or wind farms.


• Knowledge or practical understanding of systems such as DCS, SCADA, PLC, RTU, or similar operational technologies.

BnM is an equal opportunities employer.