Technician II

Digital Realty; Dublin; On-site; EUR 45,000 - 60,000; Full time

Job summary

Digital Realty in Dublin, Ireland is seeking a Technician II to support Service Requests and remote hands activities, ensuring uninterrupted customer infrastructure operation and safe data centre environments during night shifts.

You will perform technical interventions, migrations, documentation, tests, and incident response under supervision, mentor Level I technicians, and contribute to compliance, administration, and continuous improvement.

Qualifications

• Experience in Telecommunications, IT or electrotechnical, network infrastructure environments.
• Strong troubleshooting and RCA (Root Cause Analysis) capabilities.
• Proactive, customer-focused mindset with good communication.
• Ability to mentor junior technicians and work across teams.

Responsibilities

• Provide technical customer service support and carry out operational interventions as requested by clients.
• Handle Remote Hands requests per supervisor instructions, including migrations and documentation.
• Perform equipment labeling, installations, testing and connectivity troubleshooting.
• Draft and execute MOPs, CRs, and EOPs where applicable.
• Ensure work progress is communicated to clients and internal teams.
• Monitor and document services provided by external providers.

Skills

Telecommunications/IT infra

Remote hands support

Network infrastructure

Fiber installations

Troubleshooting & RCA

Customer communication

Tools

Microsoft Office

Service Management apps

Job description

Your role

The Technician II is responsible for supporting Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data centre environment. This role will be required to work in night shifts.

What You'll Do

Customer Support and Technical Interventions

• Provides technical customer service support and carries out operational technical interventions requested by clients.
• Handles Remote Hands requests of customers according to instructions of the supervisor which includes:
• Customer equipment migration through labeling, installations, documentation, and testing.
• Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues).
• Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements).
• Ensures clients and internal teams are informed about the work progress and delivery of value-added services, including following up on customer termination requests and queries.
• Monitors and documents customer services provided by external providers.

Implementation Services

• Supports migration and implementation activities under coordination of the Implementation Services team.
• Responsible for setup and deinstallation of Cross Connects through cabling, installation, documentation, and testing.
• Executes and drafts MOP’s, Change Requests (CR), and EOP’s when applicable.

Compliance And Administration

• Execute customer request reporting and administration in the internal system.
• Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary.

Team Management And Support

• Provides leadership and supervision to Level I Technicians when requested by Site Management and as appropriate.
• Demonstrates the ability to make decisions in the technical field within the guidelines provided by Site Management.
• Adapts a mentoring leadership style, advising, training, and guiding less experienced engineers.

What You'll Need

Hard Skills

• Proven experience in ‘Telecommunications, IT or electrotechnical, Network Infrastructure environment.
• Good understanding of structured network infrastructure and Industry measurement tools.
• Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
• Strong troubleshooting skills and RCA (Root Cause Analysis) capability.
• Skilled in customer communication and handling customer requests / complaints.
• Skilled in service-oriented software, tasks handling and administration.
• Knowledge of Microsoft Office and Service Management applications (e.g., Excel).

Soft Skills

• Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
• Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
• Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
• Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios.

About Us

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data centre, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data centre platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data centre footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today, take charge of your career and grow your talents with us.

Training and Development

Join our Data Centre Operations team and gain the support to succeed from day one. Our onboarding programme prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialised development, we equip you with the skills and opportunities to make a lasting impact in operations.

Safely Powering Progress

Safety isn’t just a priority here at Digital; it’s critical to everything we do. Safeguarding lives, protecting assets, and securing data aren’t just ideals - they’re essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognises and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company’s overall goals and values.