Technical Support Manager — Quality & Process Excellence Lead

Ornua Co-operative Limited; Dublin; On-site; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Inclusive workplace

Job summary

Ornua Co-operative Limited is seeking a Quality Systems professional to lead the QA/QMS function across the business, ensuring food safety compliance, supplier quality, and data integrity. You will drive continuous improvement and align processes with customer and regulatory requirements.

The role involves coordinating with internal teams and external partners, managing quality documentation, and delivering robust quality performance across multiple sites and markets.

Qualifications

• Degree or equivalent in Food Science, Food Technology, Dairy Science, Quality Management, or related discipline.
• Minimum 3–5 years' experience in Technical, Quality Assurance, Quality Systems, or Food Safety within food/dairy/beverage industries.
• Experience managing or coordinating quality management systems and technical data.
• Experience leading projects and driving process improvements.
• Previous people management or supervisory experience is desirable.

Responsibilities

• Lead, coach, and develop the Technical Support Team with clear objectives and accountability.
• Foster continuous improvement, collaboration, customer focus, and quality excellence.
• Manage supplier KPI reviews and ensure timely provision of technical and quality documentation.
• Build relationships with suppliers, co-packers, service providers, customers and internal teams to support objectives.

Skills

Quality management

Project management

Stakeholder management

Root cause analysis

Food safety

Process improvement

Education

Food Science degree

Tools

Excel

ERP systems

Specification management systems

Job description

Ornua Co-operative Limited is seeking a Quality Systems professional to lead the QA/QMS function across the business, ensuring food safety compliance, supplier quality, and data integrity. You will drive continuous improvement and align processes with customer and regulatory requirements.

The role involves coordinating with internal teams and external partners, managing quality documentation, and delivering robust quality performance across multiple sites and markets.