Technical Support Engineer - Portuguese and/or Spanish speaker

Leadout Capital; Dublin; Vor Ort; EUR 52.000 - 78.000; Vollzeit

Zusammenfassung

Leadout Capital is seeking a Technical Support Engineer for its Cloud Success Group in Dublin. You will investigate complex Salesforce issues, read customer code (HTML, CSS, JavaScript, SQL), and guide clients to effective resolutions, focusing on best-practice empowerment.

You will own the issue lifecycle, document knowledge base articles, and communicate clearly with technical and non-technical audiences, while contributing to a culture of customer-first excellence, with emphasis on

Qualifikationen

• Strong ability to diagnose and resolve technical issues in an enterprise SaaS or integrated system environment.
• Ability to read and understand code and technical structures (HTML, CSS, JavaScript, SQL).
• Excellent written and verbal communication, able to explain technical findings to diverse audiences.
• Customer-facing experience with a focus on problem resolution and service excellence.
• Multilingual capability: Portuguese, Spanish or French.

Aufgaben

• Lead investigation and resolution of complex Salesforce-related issues (functionalities, integrations, APIs, platform performance).
• Read, analyze, and understand customer code (HTML, CSS, JavaScript, SQL) to identify root causes without writing production code.
• Provide clear, timely solutions and best-practice guidance to optimise platform use.
• Manage full issue lifecycle from initial contact to resolution with a professional customer experience.
• Create and maintain high-quality technical documentation and knowledge articles.

Kenntnisse

Troubleshooting

Code literacy

Communication

Customer focus

Additional language

Tools

SQL

JavaScript

HTML/CSS

REST/SOAP APIs

Jobbeschreibung

Are you a technical problem-solver who excels at investigating complex software issues and guiding customers to success? We are seeking a Technical Support Engineer to be a pivotal member of our Cloud Success Group. In this role, you will apply your strong technical acumen to troubleshoot, analyze, and resolve challenges for clients utilizing Salesforce

What You'll Do

• Expert Technical Investigation: Lead the investigation and resolution of complex support issues related to functionalities, integrations, APIs, and overall platform performance.
• Code-Assisted Troubleshooting: Utilize your knowledge of web development concepts to read, analyze, and understand customer code (HTML, CSS, JavaScript, SQL) to pinpoint the root cause of issues, rather than writing production code.
• Resolution & Guidance: Communicate clear, professional, and timely solutions, offering best-practice guidance to help customers optimise their use of the platform.
• Customer Advocacy: Manage the full issue lifecycle from initial contact through resolution, ensuring an excellent and professional customer experience at every step.
• Knowledge Contribution: Create and maintain high-quality technical documentation, knowledge base articles, and solution guides to empower both internal teams and external customers.

What You'll Bring

Required Technical & Support Skills

• Technical Troubleshooting Experience: Proven ability to diagnose and resolve technical issues within an enterprise software, SaaS, or highly integrated system environment.
• Core Technical Acumen: A solid ability to read and understand code and technical structures, specifically including:
  • Practical SQL: Proven ability to write and execute intermediate-level SQL queries for data retrieval, analysis, and diagnostic troubleshooting.
  • JavaScript (or similar scripting/object-oriented language)
  • HTML & CSS
  • Familiarity with web services, including REST/SOAP APIs.
• Communication: Exceptional written and verbal communication skills, with the ability to articulate complex technical findings clearly and effectively to both technical and non-technical audiences.
• Customer Focus: Experience in a customer-facing role with a strong commitment to problem resolution and service excellence.
• An additional language skills to include Portuguese, Spanish or French

Desired Skills (A Plus, but not required)

• Direct, hands-on experience with Agentforce/Data cloud.
• Familiarity with proprietary scripting languages, such as AMPScript or Server-Side JavaScript (SSJS).
• Relevant Salesforce certifications