Technical Services Engineer – Wintel & Linux

WebHosting; Dublin; Ibrido; EUR 65.000 - 100.000; Tempo pieno

Descrizione del lavoro

Telefónica Tech Ireland in Dublin seeks a Technical Services Engineer to manage and support infrastructure hosting for a Healthcare Managed Service account. You will work across data centres, perform fault finding and hardware replacement in compute and storage, and apply best practices for security and operations.

You will independently drive service improvements, participate in on-call rotations, and collaborate with internal teams and customer stakeholders to ensure SLAs are met and

Competenze

• Experience in data centres and infrastructure hosting environments.
• Strong fault-finding and hardware replacement skills in physical compute/storage.
• Good knowledge of VMware and Windows Server OS components (File Services, PKI, AD, DNS, DHCP).

Mansioni

• Design, implement, and maintain infrastructure systems supporting internal operations and customer environments.
• Monitor system performance and resolve issues before they impact services.
• Respond to incidents and support requests with timely, professional communication.
• Maintain change control processes for infrastructure updates, including testing and rollback planning.
• Document systems, configurations and procedures with accuracy.
• Collaborate with teams and stakeholders to meet SLA requirements.
• Apply security best practices including access control and patch management.
• Participate in on-call rotations and incident response as required.
• Contribute to post-incident reviews and continuous improvement initiatives.
• Promote knowledge-sharing through documentation and cross-training.

Conoscenze

VMware

Windows Server OS

Active Directory

DNS

DHCP

PKI

Troubleshooting

Data Centre operations

Strumenti

VMware vSphere

Descrizione del lavoro

Technical Services Engineer – Wintel & Linux

TelefonicaTech ·Ireland, Dublin

Job Description

This role covers the management, maintenance and support of all Infrastructure Hosting responsibilities within a Healthcare Managed Service account. The successful candidate will have experience in working within Data Centres, an ability to fault find and replace parts within physical compute and storage. Good working knowledge of VMware and Windows Server Operating Systems including File Services, PKI, AD, DNS and DHCP with good general troubleshooting skills.

While employees at this level will receive instruction or assistance in technical areas as required to extend and grow their experience, they will be expected to work independently, use their own initiative, whilst driving continuous service improvements with the Infrastructure Hosting estate.

Main Duties and Responsibilities:

• Design, implement, and maintain infrastructure systems supporting both internal operations and customer environments
• Monitor system performance and proactively identify and resolve potential issues before they escape
• Respond to incidents and support requests in a timely and professional manner, prioritising customer and business impact
• Manage change control processes for infrastructure updates, including testing, risk assessment, and rollback planning
• Maintain accurate, up-to-date documentation of systems, configurations, and procedures
• Collaborate with internal teams and customer stakeholders to ensure infrastructure meets operational and service level requirements
• Apply security best practices, including access control, patch management, and data handling protocols
• Participate in on-call rotations and incident response as required
• Contribute to post-incident reviews and continuous improvement initiatives
• Support knowledge-sharing within the team through documentation, mentoring, and cross-training

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year

Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio

Fortinet:Elite VIP Program – one of only 2 in the UK

AWS:Advanced Solution & Managed Service Provider Program