Senior Infrastructure Engineer

Webhosting; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Telefónica Tech UK&I is seeking a Senior Infrastructure Engineer to provide problem analysis and support for a large managed service customer. You will install, maintain, operate, and configure hardware and software across enterprise-scale infrastructure, and work independently with initiative.

You will collaborate with technical architects, become a SME in one or more areas, and take ownership of infrastructure challenges while guiding customers with clear, practical solutions.

Qualifications

• Experience installing, maintaining servers, storage and software for enterprise-scale infrastructure.
• Ability to work independently and take ownership of infrastructure issues.
• Strong communication and interpersonal skills to relate to non-technical audiences.

Responsibilities

• Work with our technical architects to implement and deploy leading edge technologies to our customer base.
• Gain an understanding of large managed service platforms and become a SME in one or more areas.
• Ability to work in a large, dedicated team and take ownership of infrastructure and platform issues.
• Proactively transfer product skills and knowledge to customers as part of the project engagement process.
• Excellent communication skills and interpersonal skills with an ability to relate to non-technical audiences.
• Ability to address customer business requirements with effective solutions.
• Ability to effectively estimate the effort required to deliver results and to correctly set customer expectations.
• Ability to work with team to migrate legacy environment.

Job description

Job Description

To provide problem analysis and support to a large managed service customer, helping to install, maintain, operate, and configure computer hardware and software and to provide a variety of technical duties as required.

The Senior Infrastructure Engineer works independently and uses their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing, and maintaining new servers, storage, software and troubleshooting enterprise scale infrastructure, platform and integration problems. The infrastructure consultant role be fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.

Key Responsibilities:

• Work with our technical architects to implement and deploy leading edge technologies to our customer base.
• Gain an understanding of large managed service platforms and become a SME in one or more areas.
• Ability to work in a large, dedicated team and take ownership of infrastructure and platform issues.
• Proactively transfer product skills and knowledge to customers as part of the project engagement process.
• Excellent communication skills and interpersonal skills with an ability to relate to non-technical audiences.
• Ability to address customer business requirements with effective solutions.
• Ability to effectively estimate the effort required to deliver results and to correctly set customer expectations.
• Ability to work with team to migrate legacy environment

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

• HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet:Elite VIP Program – one of 2 in the UK
• Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio