Technical Product Manager – Platform Engineering

8396 Ireland - Genesys Cloud Services Ireland Limited; Ireland; Remote; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work options

Annual bonus

Private health coverage

Pension plan

Volunteer time

Job summary

Genesys is seeking a Sr. Technical Product Manager for Platform Engineering to shape strategy, roadmaps, and execution of DevOps capabilities that empower engineering teams to build, test, deploy, operate, and secure cloud software at scale.

You will partner with engineers, architects, SRE, and security to deliver scalable, self-service platform services while applying AI to reduce toil. The role emphasizes platform-as-a-product mindset, customer discovery, data-driven decisions, and measurable

Qualifications

• 5+ years in Product Management or Platform Product Management for complex tech environments.
• Experience with cloud infrastructure, CI/CD, APIs, and software delivery automation.
• Ability to translate technical concepts into product requirements and business value.

Responsibilities

• Define product strategy and roadmaps for platform capabilities and developer productivity.
• Own backlog: epics, features, and acceptance criteria with measurable outcomes.
• Drive self-service platform adoption, automation, and standardized APIs.
• Collaborate with engineering, SRE, security, and architecture on delivery and governance.
• Measure outcomes like adoption, toil reduction, cycle time, and reliability.

Skills

Platform engineering

Product leadership

DevOps

Cloud infrastructure

CI/CD

AI automation

Stakeholder mgmt

Agile

Tools

Jira

Confluence

Aha!

Productboard

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Sr. Technical Product Manager - Platform Engineering

Team: Platform Engineering

Location: Remote within Ireland

Summary

We are seeking a Technical Product Manager - Platform Engineering to help define and drive the strategy, roadmap, and execution of DevOps capabilities that enable engineering teams to build, test, deploy, operate, and secure cloud software at scale. This role sits at the intersection of Product Management, DevOps, Cloud Infrastructure, Developer Experience, Security, and Site Reliability Engineering. You will partner closely with engineering teams, architects, SRE, Security, and Product stakeholders to identify high-value platform opportunities, translate complex technical problems into clear product requirements, and prioritize investments that improve developer productivity, operational efficiency, reliability, security, and governance. Our developers and engineering teams are the customers of our platform. This role will apply a platform-as-a-product mindset - using customer discovery, data, adoption, and measurable outcomes to identify developer friction and create reusable, self-service capabilities that make the right way the easiest way. This is an opportunity to influence how software is developed and delivered at scale while helping shape the next generation of our internal developer platform. The role will also help identify opportunities to apply AI and intelligent automation to reduce developer and operational toil throughout the software development lifecycle.

Key Responsibilities

• Define product strategy and roadmap: Partner with Platform Engineering leadership, engineering teams, architects, and internal customers to translate organizational objectives and developer needs into clear product strategies, roadmaps, priorities, and measurable outcomes.
• Treat the platform as a product: Develop a deep understanding of developers as customers through product discovery, feedback, usage data, and engineering metrics. Identify friction across the software development lifecycle and prioritize platform capabilities that improve developer experience and productivity.
• Own product priorities and backlog: Translate product strategy into prioritized initiatives, epics, features, requirements, user stories, acceptance criteria, and success measures. Maintain a healthy backlog that balances customer value, engineering capacity, technical debt, reliability, security, compliance, and strategic investment.
• Drive platform self-service and standardization: Identify opportunities to replace repetitive or manually operated processes with reusable platform capabilities, APIs, automation, templates, and paved-road experiences that increase developer autonomy while maintaining appropriate enterprise guardrails.
• Partner with engineering through delivery: Work closely with engineering and technical leaders on planning, refinement, sequencing, dependencies, risks, and delivery. Participate actively in Agile planning, refinement, reviews, and retrospectives while partnering with engineering leadership on team execution and Agile operating practices.
• Drive cross-team execution: Identify and manage dependencies, risks, sequencing requirements, and resource constraints across DevOps, Development, SRE, Security, Architecture, and other teams required to deliver platform capabilities.
• Measure outcomes, not just delivery: Establish product success metrics and evaluate capabilities based on adoption and measurable outcomes such as developer experience, toil reduction, cycle time, reliability, operational efficiency, security, and cost - not simply whether functionality was delivered.
• Apply technical product leadership: Develop sufficient understanding of CI/CD, cloud infrastructure, infrastructure-as-code, APIs, software delivery, observability, reliability, and related technologies to engage effectively with engineers and architects, understand technical tradeoffs, and translate technical capabilities into customer and business value.
• Identify AI and automation opportunities: Evaluate opportunities to apply AI and intelligent automation across software development and platform operations, including areas such as vulnerability remediation, version migrations, CI/CD troubleshooting, deployment analysis, observability, and repetitive engineering workflows.
• Communicate and build alignment: Clearly communicate product priorities, decisions, tradeoffs, dependencies, risks, progress, and outcomes to engineering teams, stakeholders, and leadership. Facilitate prioritization and decision-making when teams have competing requirements or objectives.

Minimum Requirements

• 5+ years of experience in Product Management, Technical Product Management, Platform Product Management, or a comparable product role supporting complex technology organizations.
• Working knowledge of cloud infrastructure and modern Platform Engineering technologies such as AWS, infrastructure-as-code, APIs, containers and/or serverless technologies, observability, and software delivery automation.
• Demonstrated experience defining and delivering technically complex products, developer platforms, infrastructure capabilities, or internal engineering products.
• Strong understanding of modern software development and delivery practices, including CI/CD and the software development lifecycle.
• Demonstrated ability to engage effectively with engineers and architects, understand technical tradeoffs, and translate complex technical concepts into product requirements and business value.
• Proven ability to develop product strategies, roadmaps, prioritized backlogs, epics, requirements, acceptance criteria, and measurable success outcomes.
• Experience conducting product discovery and using customer feedback, adoption data, and quantitative metrics to identify problems and prioritize investments.
• Experience managing cross-team dependencies and driving complex initiatives from discovery and planning through delivery and adoption.
• Strong analytical skills with the ability to define and use metrics to evaluate developer experience, product adoption, engineering productivity, operational performance, or business outcomes.
• Excellent written, verbal, facilitation, and stakeholder-management skills, with the ability to communicate effectively with both technical and executive audiences.
• Ability to operate effectively in a complex environment, bring structure to ambiguous problems, challenge assumptions constructively, and drive decisions without relying on direct organizational authority.

Desirable Skills

• Experience managing products for internal developers or engineering organizations, particularly within an Internal Developer Platform or Platform Engineering organization.
• Experience with AWS and large-scale, highly available cloud or SaaS environments.
• Experience with CI/CD platforms, source control systems, infrastructure-as-code, deployment automation, developer portals, or related DevOps technologies.
• Familiarity with Site Reliability Engineering, observability, cloud security, governance, or compliance.
• Experience using DORA metrics, developer experience metrics, cycle-time metrics, adoption metrics, or other engineering productivity measures to inform product decisions.
• Experience with FinOps or cloud cost-management principles.
• Experience identifying or delivering AI, LLM, agentic, or intelligent automation capabilities for software development or operational workflows.
• Experience operating in multi-account, multi-region, highly available, or compliance-sensitive cloud environments.
• Familiarity with Agile product development practices and tools such as Jira, Confluence, Aha!, Productboard, or equivalent.
• Product Management, Agile, Cloud, or related technical certifications are a plus.

Our Benefits

• Flexible work options - Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
• Career development & growth - Access continuous learning opportunities, mentoring, and clear paths for advancement.
• Competitive pension scheme - Invest in your future with an excellent employer-supported pension plan.
• Annual bonus program - Be rewarded for your impact and contributions.
• Comprehensive health coverage - Including private health insurance, access to company dental plan, and wellness supports.
• Financial protection - Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
• Family-friendly policies - Generous paid maternity and paternity.
• Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
• 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.