Director, Product Management – Agentic Orchestration

8396 Ireland - Genesys Cloud Services Ireland Limited; Ireland; Hybrid; EUR 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work options

Private health insurance

Wellbeing resources

Career development

Job summary

Genesys is seeking a Director of Product Management for Agentic Orchestration in Ireland. You will own the detailed product decisions from validated architecture to shipped capability, working closely with engineering, design, and leadership to align on complex tradeoffs and delivery milestones.

The role offers remote work from anywhere in Ireland with regular visits to the Galway office, and a clear path to people management as the Galway team expands.

Qualifications

• 10+ years of Product Management experience in enterprise SaaS, AI-powered software, or complex distributed systems.
• Proven leadership at Director level or equivalent with success guiding teams, projects, or initiatives.
• Ability to lead through ambiguity without formal authority.
• High emotional intelligence and cross-functional collaboration across non-managed teams.
• Clear, direct communicator who drives a project forward and aligns stakeholders.
• Skilled at navigating technical, business, and team-priority tradeoffs.
• Experience with event-driven architectures and agentic AI systems.
• Familiarity with customer service, CX, or engagement platforms.

Responsibilities

• Define and own detailed product specifications for orchestration capabilities from architecture to shipped product.
• Sequence and scope decisions for complex, multi-system designs against engineering constraints.
• Partner with engineering, design, and adjacent product teams to progress initiatives.
• Communicate status, tradeoffs, and recommendations to senior leadership for timely decisions.
• Establish product practices suited to building agentic, AI-driven systems.
• Define success metrics for orchestration performance, journey resolution, and outcomes.
• Deliver a clear, sequenced execution plan with real-world delivery against it.

Skills

Product management leadership

Cross-functional collaboration

Technical depth

Executive stakeholder management

Strategic roadmap development

Communication

Decision making under ambiguity

AI/Agentic architectures

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Location: This role offers the flexibility to work remotely from anywhere in Ireland. Given the highly collaborative nature of the position, regular visits to our state-of-the-art Genesys office in the heart of Galway City will be an important part of staying connected and working closely with key partners and teams.

Role Overview

Genesys is building Agentic Orchestration: a new orchestration layer in Genesys Cloud that decides what a customer's journey needs next - across conversations, channels, and time, instead of resolving one interaction in isolation. The architecture is validated. What's ahead is turning it into a shipped, production capability used by real customers.

Director of Product Management, Agentic Orchestration

The Director of Product Management, Agentic Orchestration, owns that execution: the detailed product decisions that turn validated architecture into reality - what ships first, how tradeoffs get resolved as the system meets real engineering constraints, and how a broad set of product, engineering, and design partners stay aligned as it comes together. Success requires a leader who can go deep enough on technical detail to earn engineering's trust, and explain that same complexity clearly enough to keep leadership and cross-functional partners aligned.

This is an individual-contributor position today, and it calls for proven leadership at a Director level - someone who has already led through ambiguity and cross-functional complexity without relying on formal authority.

As the Agentic Orchestration team in Galway continues to grow, this role carries a clear path to people management for the right candidate.

Key Responsibilities

Cross-Functional Leadership: You've led through complexity in a highly matrixed organization - setting direction and driving alignment across teams without relying on formal authority.

You know how to partner with engineering, design, and adjacent product teams to keep a complex initiative moving forward.

You've influenced roadmaps and priorities well beyond your direct ownership boundaries.

You've brought a broad set of stakeholders, including teams you didn't lead directly, around a shared plan, and made it stick.

You communicate execution status, tradeoffs, and recommendations clearly enough to move senior leadership to a decision.

Own Product Execution: You own the detailed product specification for orchestration capabilities as they move from validated architecture to shipped product.

You make the sequencing and scope calls a complex, multi-system design demands as it meets engineering reality.

You resolve ambiguous technical and product questions into buildable plans rather than deferring them.

You've made high-stakes calls on a still-forming system, and stood behind them.

Partner with Engineering: You work directly and continuously with engineering leadership to evaluate architecture and systems tradeoffs.

You translate product requirements into specifications engineering can build against with confidence.

You've helped establish product practices suited to building agentic, AI-driven systems.

Deliver Measurable Outcomes: You define success measures for orchestration performance, journey resolution, and customer outcomes.

You build telemetry and validation into major initiatives from the start, not after the fact.

You evaluate the roadmap's real-world performance and adjust accordingly.

Required Qualifications

• 10+ years of Product Management experience in enterprise SaaS, AI-powered software, or complex distributed systems.
• Demonstrated experience taking a technically complex, multi-team product from architecture through to shipped, production use.
• Proven leadership track record at a Director level or equivalent - demonstrated success leading teams, projects, or initiatives, whether or not through formal management - with the readiness and interest to grow into people management as the team scales.
• High emotional intelligence and a demonstrated ability to work effectively across functions and teams you don't manage.
• Clear, direct communicator who drives a project forward and keeps stakeholders aligned.
• Skilled at navigating technical, business, and team-priority tradeoffs.
• Comfortable running workshops with a range of stakeholders - technical and non-technical, internal and executive.
• Strong technical background, evidenced by prior project experience with: Event-driven / event-based architectures.
• Agentic systems, including familiarity with the protocols and standards that connect them (e.g., tool-use/function-calling standards, agent-to-agent and model-context protocols).
• Reasoning and decisioning models - how systems evaluate options and select a next-best action.
• Process and workflow orchestration (state machines, workflow engines, BPMN or equivalent).

Preferred Qualifications

• Experience with agentic AI, virtual agents, or automation platforms.
• Experience operationalizing AI within enterprise software environments.
• Familiarity with customer service, contact center, CX, or engagement platforms.
• Experience working across highly matrixed organizations with complex dependencies.

What Success Looks Like

Orchestration capability moves from validated architecture to real customer usage. A clear, sequenced execution plan with demonstrated delivery against it. Strong alignment between engineering delivery and product roadmap. A track record of resolving hard technical and organizational tradeoffs without losing momentum.

Our Benefits

• Flexible work options - Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
• Career development & growth - Access continuous learning opportunities, mentoring, and clear paths for advancement.
• Competitive pension scheme - Invest in your future with an excellent employer-supported pension plan.
• Annual bonus program - Be rewarded for your impact and contributions.
• Comprehensive health coverage - Including private health insurance, access to company dental plan, and wellness supports.
• Financial protection - Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
• Family-friendly policies - Generous paid maternity and paternity #LI-MC1
• Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

To learn more, visit www.genesys.ai.

Reasonable Accommodations

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Equal Opportunity Employment

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.