Tech Writer III

Johnson Controls, Inc.; Cork; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Johnson Controls, Inc. seeks a skilled technical writer to join our Technical Writing team in Ireland. You will work closely with manufacturing teams in Dublin, onsite up to four days a week, and create content in DITA XML and CMS environments.

You will develop technical illustrations, support DocOps processes, and help manage multiple program releases. Ideal candidates have 2+ years of technical writing experience and a background in English, journalism, or technical communications.

Qualifications

• 2+ years of technical writing experience.
• Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science.
• Experience with topic-based writing, preferably DITA xml.
• Technical illustration skills: Photoshop and Illustrator or similar.
• Excellent communication and interpersonal skills.
• Ability to plan, organize, and support multiple program releases.
• Mentoring experience. Sharing knowledge with others is important.
• Document control and revisioning in content management or version control systems.
• Technically skilled. Knowledge of scripting languages, APIs, SQL is desired.

Responsibilities

• Working closely with manufacturing teams based in Dublin; candidates will be onsite up to 4 days per week.
• Creating content for a business unit supporting program releases under the guidance of more senior team members.
• Creating content in DITA XML and content management systems.
• Creating technical illustrations.
• Providing DocOps support and opportunity to assist one process teams.

Skills

Technical writing

Content management

Mentoring

Program release planning

Communication

Team collaboration

SQL knowledge

Education

English / Journalism / Technical Communications background

Tools

DITA XML

CMS

Photoshop

Illustrator

Job description

Who we are

Johnson Controls is a smart buildings company. We provide complete hardware and software solutions to make buildings safer, more comfortable, and more efficient.

Our Technical Writing org consists of 80+ writers at all experience levels. We do more than just write. As a uniquely large technical communication department, we have built our own DocOps processes: authoring tooling, publishing platform, CCMS, style guide, review/editing, illustration, patents. The majority of our content is authored in DITA XML but we also support other authoring tools such as InDesign, Framemaker and Madcap Flare.

The Technical Writing org have a track record of innovation within the company. We have won innovation competitions and had several patents granted.

What you will do

• Working closely with manufacturing teams based in Dublin. Candidates will be required to be onsite up to 4 days per week
• Creating content for a business unit supporting program releases under the guidance of more senior team members
• Creating content in DITA xml and content management systems
• Creating technical illustrations
• Providing DocOps support. You will have the opportunity to support one of our process teams.

What we look for

• 2+ years of technical writing experience
• Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science
• Experience with topic-based writing, preferably DITA xml
• Technical illustration skills: Photoshop and Illustrator or similar
• Excellent communication and interpersonal skills. You will be working closely with the development and product management teams
• Ability to plan, organize, and support multiple program releases
• Mentoring experience. Sharing knowledge with other is an important part of the culture of our org.
• Document control and revisioning in content management or version control systems
• Technically skilled. Knowledge of scripting languages, APIs, SQL is desired.

#LI-Hybrid

#GOSIA