Team Leader

Maxi Zoo Ireland; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Service pay

Employee discount

Paid leave

Refer a friend scheme

Advancement opportunities

Community

Educational opportunities

Employee assistance programme

Job summary

Maxi Zoo Ireland, part of the Fressnapf Group and Ireland’s largest pet retailer, is recruiting for a Team Leader at our Blanchardstown store. You will support the Store Manager to deliver outstanding customer experience, maintain high standards, and drive day-to-day store operations.

This role combines leadership, coaching, stock, merchandising, administration, and customer service, with opportunities to develop the team and contribute to the store’s overall success.

Qualifications

• Experience in retail or supervisory roles is preferred.
• Strong leadership and communication skills are essential.
• Ability to motivate and develop a team and maintain high service standards.

Responsibilities

• Support the Store Manager in delivering objectives and ensuring a safe, compliant, customer-focused environment.
• Lead by example with excellent customer service and professional standards.
• Coordinate daily store activities to meet operational processes and maintain high standards.
• Coach and develop colleagues to build capability and engagement across the team.
• Promote accountability, teamwork, and continuous improvement.
• Collaborate with other leaders to ensure continuity of operations and store performance.
• Act as a keyholder and support secure and efficient store operations when required.

Skills

Leadership

Customer service

Supervisory experience

Organised

Job description

Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 2,600 shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has over 30 shops in Ireland.

Maxi Zoo Ireland are driven by the desire to make the life of pets and pets owners simpler, better and happier.

We are recruiting for a Team Leader to join our Blanchardstown store

As a Team Leader, you will play a key role in supporting the Store Manager to deliver an outstanding customer experience, maintain high operational standards, and ensure the smooth day-to-day running of the store. You will provide leadership, coaching, and direction to colleagues while helping to create a positive, engaging, and high-performing team environment.

This role combines responsibility for operational excellence, compliance, stock management, merchandising standards, administration, and customer service. Working closely with the Store Manager, you will take ownership of key store processes, support team development, and help drive the overall success of the store.

Key Responsibilities

• Support the Store Manager in delivering company objectives and maintaining a safe, compliant, and customer-focused store environment.
• Lead by example through excellent customer service and professional standards.
• Coordinate and oversee daily store activities to ensure key operational processes are completed effectively and to a high standard.
• Support, coach, and develop colleagues to build capability, confidence, and engagement across the team.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Work collaboratively with other leaders to ensure continuity of operations and effective store performance.
• Act as a keyholder and support the secure and efficient operation of the store when required.

What We're Looking For

• Previous retail, customer service, or supervisory experience.
• Strong leadership and communication skills.
• A proactive and organised approach to work.
• The ability to motivate and develop others.
• Good problem-solving and decision-making skills.
• A commitment to delivering excellent customer service and maintaining high standards.
• Flexibility to support different areas of the business and adapt to changing priorities.

Why join us?

• Service pay- Higher rate of pay from when you reach 12 months service
• Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon
• Paid leave- Sick leave, annual leave and bank holidays
• Refer a friend scheme
• Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path.
• Community- A chance to work in an environment where employees and customers share the same passion for animals
• Educational opportunities
• Employee assistance programme