Team Lead

HR Duo, Ltd.; Ulster; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Health Plan

Bike to Work Scheme

Regular supervision and professional发展

Job summary

Inclusive Living Ireland is seeking a Team Lead to oversee daily operations of the centre, report to the Person in Charge, and act as deputy when required.

The role emphasizes HIQA/HSE compliance and person-centred care, collaborating with families, the MDT, and external bodies to deliver a safe, effective, and dignified service.

Qualifications

• A relevant Level 6 qualification or higher.
• A recognised management or leadership qualification, or willingness to complete one within 12 months.
• Previous experience in the social care field.
• A full driving licence is essential.

Responsibilities

• Oversee daily operations of the centre and report to the Person in Charge.
• Ensure compliance with HIQA/HSE standards and organisational policies.
• Provide staff supervision, development, and performance management.
• Coordinate care plans in a person-centred manner with service users and families.
• Promote health, safety, safeguarding, and effective risk management.
• Lead staff meetings and support service development and continuous improvement.

Skills

Team leadership

Staff supervision

Communication

IT skills

Driving licence

Education

Level 6 qualification or higher

Management/leadership qualification

Tools

Computer literacy

Job description

Company Information and Introduction

About Inclusive Living Ireland

The values and vision of Inclusive Living are built on three simple promises:

To protect individuals

To uphold integrity in all that we do.

We are a rights-based, neuroaffirmative, and trauma-informed service supporting adults with complex needs, including intellectual and physical disabilities, autism, and acquired brain injuries.

Guided by the social model of disability, we believe people are disabled not by their differences, but by societal barriers. Our work centres on trust, co-regulation, and authentic human connection.

We don’t just provide care — we build relationships, promote independence, protect individuals, and uphold integrity in everything we do.

Key Responsibilities and Duties

The Role of the Team Lead

The Team Lead will oversee the daily operations of the centre, reporting to the Person in Charge (Manager) and acting as their deputy when required.

The role involves ensuring full compliance with HIQA/HSE standards, while implementing Inclusive Living’s policies to promote best practice in disability services. Key responsibilities include working in a person-centred way with service users, in line with Inclusive Living’s values, and in collaboration with families, the MDT, and other relevant bodies. The Team Lead will ensure a safe, effective service, support staff development and supervision, set standards, facilitate communication, manage staff teams, and monitor risk and safeguarding.

Duties and Responsibilities

Professional & Regulatory

Support person-centred planning, case reviews, and relevant meetings.

Assist keyworkers in coordinating care plans, advocating for individuals, liaising with services, and offering emotional support.

Promote active community involvement including access education and employment in line with residents’ preferences.

Develop and monitor communication passports based on assessed needs.

Support residents attending appointments and communicate outcomes to PIC or other relevant professionals in keeping with resident’s wishes.

Facilitate weekly residents’ meetings.

Ensure staff follow individual risk assessments and care plans.

Assist with intimate care in accordance with personal care plans.

Support daily living needs including meals, medication, and routine tasks.

Conduct financial and medication assessments with service users.

Promote self-care education for residents to enhance independence and skills.

Maintain accurate records for service users and staff, ensuring compliance with HIQA and legislation.

Collaborate with families, carers, MDTs, and external agencies to deliver person-centred care.

Uphold dignity and respect for all service users and staff.

Ensure regulatory compliance and stay informed of HIQA standards.

Contribute to the development of care protocols and guidelines.

Maintain confidentiality and adhere to ethical and legal standards.

Operate within the Scope of Practice and seek guidance when needed.

Manage complaints in a timely manner in line with procedures.

Maintain clear communication with management and follow escalation protocols.

Participate in an on-call rota outside normal working hours

Health & Safety

Key role in maintaining a safe environment for service users, staff, and visitors through daily inspections, adherence to cleaning protocols, and regular audits.

Support the implementation of Health & Safety, Infection Control, and Medication Management and other policies and procedures.

Identify, report, and act on any issues affecting service user wellbeing or care delivery.

Ensure team members understand and fulfil their roles in health and safety management.

Leadership & Supervision

Provide leadership, supervision, and ongoing support to the team.

Promote a workplace culture of respect, inclusion, and diversity.

Encourage team cohesion to achieve shared goals.

Lead and implement change management to support continuous improvement.

Oversee staff supervision and performance management.

Champion national and local procedures to ensure consistent service quality and staff development.

Support service development and initiatives to meet evolving needs of service users and funders.

Maintain strong links with community services and ensure effective reporting when required.

Actively participate in staff meetings, keeping teams informed and encouraging collaboration.

Training & Development

Identify training needs and ensure support staff complete all mandatory training as outlined by Inclusive Living.

Champion continuous upskilling to empower staff in their roles.

Monitor care and practice standards, addressing performance issues with the team as needed.

Stay informed of legislative changes across the Health, Disability, and Health & Safety sectors.

Personal & Administrative

Demonstrate skills of policy development and implementation of Inclusive Living policies and innovative service models.

Coordinate staff to ensure efficient delivery of assigned duties, activities, and programmes.

Maintain clinical and administrative records and assist other departments with data collection for quality assurance.

Prepare service-related reports as requested.

Ensure staff rotas are planned, up to date, and available for inspection.

Note: This job description is not exhaustive. The post holder may be required to undertake additional duties as directed by the manager of the centre.

Key Skills and Competencies:

Qualifications and Experience

Candidates must have:

A relevant Level 6 qualification or higher.

A recognised management or leadership qualification, or a willingness to successfully complete such a qualification within 12 months of appointment.

Previous experience of working in the social care field.

A full driving licence is essential.

Skills Needed for This Role

Candidates must be able to:

Foster professional relationships and effective teamwork.

Provide staff supervision and support development.

Demonstrate experience in supporting vulnerable persons.

Show leadership, professionalism, and a commitment to self-development.

Communicate clearly and effectively.

Apply relevant IT skills confidently.

Exhibit resilience and composure under pressure.

Uphold strong person-centred work practices.

Work independently while recognising when to seek support.

Benefits of Working with Inclusive Living*

Competitive annual leave entitlement

A comprehensive training and induction programme

Opportunities for career progression

Health Plan

Employee Assistance Programme

Bike to Work Scheme

Regular supervision and ongoing professional development opportunities

Two professional references will be required for the successful candidate, one of which must be from the candidate’s last employer.

Additional Information

Number of positions: 1

Contact:

Phone: [phone]

Key Skills

Teamwork, Leadership, Communication, Composure, Independent working