SUSD Support Worker - Specific Purpose

Dubsimon; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Dublin Simon Community in Dublin is seeking a dedicated care worker to join our team at Usher’s Island. You will support service users with daily living tasks, medication management, and links to healthcare, while upholding our values of dignity and person-centered care.

Reporting to the Nurse Manager, the role requires compassionate communication, resilience, and the ability to work flexibly across 37.5 hours per week, including occasional unsocial hours.

Qualifications

• BA/BS degree or equivalent in a relevant field as listed.
• Minimum 2 years in social or care setting.
• Understanding of homelessness and client needs.
• Proficient IT skills: MS Office suite.

Responsibilities

• Support the project/keyworkers and management in implementing goals; following-up on support plan actions, supporting the service user to achieve their goals.
• Deliver the personal, professional and social development programme.
• Provide care interventions and daily living skills support including showering, incontinence support and toileting, laundry, cleaning, etc.
• Assistance in managing medication/health regimes, accessing primary and secondary healthcare, liaising with GP and Pharmacists, methadone providers, arranging doctor’s/healthcare appointments and accompanying them to appointments.
• Conduct harm reduction interventions; overdose prevention, stabilisation.
• Managing complex and challenging behaviour including impacts of dementia and confusion, crisis and conflict management and ensuring residents adhere to accommodation agreements.
• Therapeutic and diversionary interventions providing emotional and motivational support, promoting positive mental health attitudes, self esteem and self-respect.
• Process all incoming enquiries and referrals to accommodation of service users.

Skills

Resilience

Positive attitude

Adaptability

Teamwork

Communication skills

Education

BA/BS degree in Psychology, Community Development, Counselling, Social Care, Social Work, or similar

Tools

Microsoft Office

Excel

PowerPoint

Word

Outlook

Job description

About Us: At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we’d love to hear from you. We’re looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

Location: Usher’s Island

Work Hours: 37.5 hours per week, 7-day liability

Reports to: Nurse Manager

Core Role Requirements:

• Support the project/keyworkers and management in the implementation of operational and strategic goals; following-up on support plan actions, supporting the service user to achieve their goals.
• Deliver the personal, professional and social development programme.
• Provide care interventions and daily living skills support including showering, incontinence support and toileting, laundry, cleaning, etc.
• Assistance in managing medication/health regimes, accessing primary and secondary healthcare, liaising with GP and Pharmacists, methadone providers, arranging doctor’s/healthcare appointments and accompanying them to appointments.
• Conduct harm reduction interventions; overdose prevention, stabilisation.
• Managing complex and challenging behaviour including impacts of dementia and confusion, crisis and conflict management and ensuring residents adhere to accommodation agreements.
• Therapeutic and diversionary interventions providing emotional and motivational support, promoting positive mental health attitudes, self esteem and self-respect.
• Process all incoming enquiries and referrals to accommodation of service users.
• Support service users to liaise with landlords and facilitate when moving location.
• Ensure consistent handovers, diary, incident reports and follow-ups, in accordance with organisation policies.
• Accommodation management; ensuring routine maintenance is carried out, cleaning, security inspections and bedroom health and safety inspections occur, in line with operational procedures and standards.

Core Competencies:

• Resilience, positive outlook openness to change
• Maintaining a safe and secure environment
• Promoting health and wellbeing
• Promoting person centred care
• Building working relationships
• Commitment to providing the highest levels of quality service
• Relating with respect and compassion
• Prompting diversity and equality
• Providing quality person centred service
• Effective professional practice, planning, organising, and problem solving

Requirements of all Dublin Simon staff:

• To uphold our Values in your work and your behaviours.
• Commitment to the purpose of Dublin Simon Community and to work within the values, policies and procedures of the organisation and in the context of current legislation and regulations.
• To participate in regular supervision with your line manager.
• To actively participate in team and staff meetings and service reviews/ evaluations and to contribute to the development of policy and practice with your area of work and within Dublin Simon as a whole.
• To report any area of concern to your line manager in a timely manner.
• To show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during unsocial hours may be required.
• Have a flexible approach to the work in response to organisational change, development and review of best practice.
• Participate in and engage with a performance management programme.
• Identify training needs with your line manager and participate in training opportunities appropriate to the role.
• You are responsible for managing health & safety standards in your service in line with Dublin Simon Community Policies, Procedures & Guidelines.
• To participate in the efficient flow of information within the organisation by sharing and seeking information as appropriate.
• To undertake other duties as may be requested by the line manager from time to time.
• To undertake your work in a manner that is friendly, flexible and informal whilst being professional.

Essential Qualifications and Experience:

• BA/BS degree (level 7 or 8) in Psychology, Community Development, Counselling, Social Care, Social Work, or similar.
• 2 years’ experience working in a social or caring setting.
• Understanding of why people become homeless and the needs they have.
• IT skills including Microsoft, Excel, PowerPoint, Word and Outlook
• Excellent communicator, with the ability to advocate on the client’s behalf.
• Ability to manage challenging behaviour, whilst being respectful and professional.

Desirable Qualifications and Experience:

• Health & Safety training
• Full driver’s licence
• Passion for helping people, with the ability to work in an agile environment and problem-solve.
• Experience of working with vulnerable and disadvantaged groups.
• Experience of carrying out Health & Safety inspections and audits

Note: The duties listed in this job description are not exhaustive and you may be expected to perform other duties as are reasonable in the course of your work with Dublin Simon Community.

Please note: If you are unsure of any of the requirements, please contact the Recruitment Team at [phone]. Shortlisting will continue throughout the recruitment process.

Shortlisting may take place while the vacancy is live, so you may be called for interview and/or the vacancy may be filled before the closing date.

Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.

Human Resources Department5 Red Cow LaneSmithfieldDublinD07 PD37Ireland

[phone]

Recruitment Office

Dublin Simon Community5 Red Cow LaneSmithfieldDublinIreland