Support Services Assistant - Facilities

NHS Ayrshire & Arran; Hospital; On-site; EUR 24,000 - 31,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave + public holidays

Salary Sacrifice Car Benefit Scheme

Study bursaries and learning & devopm.

Job summary

NHS Greater Glasgow and Clyde is recruiting a Support Service Assistant to help provide domestic and catering services across hospital facilities. The role supports cleaning, catering, laundry, and porter functions, with full training and opportunities to work across departments and clinical areas.

Candidates will contribute to maintaining a clean, safe, and welcoming environment for patients, staff, and visitors, and will follow health and safety procedures including infection prevention

Qualifications

• Knowledge of integrated support services including cleaning, catering, laundry, and porter duties.
• Training in the safe use of cleaning, catering, laundry, and mailroom equipment.
• Knowledge of Health and Safety requirements.
• Knowledge of COSHH regulations.
• Knowledge of Manual Handling and Lifting Techniques.
• Understanding of quality systems and safe working procedures.
• Ability to work effectively as part of a team and communicate with staff, patients, and visitors.

Responsibilities

• Carry out cleaning activities in line with NHS Scotland National Cleaning Specifications and infection prevention standards.
• Operate cleaning equipment and support services to maintain a safe, hygienic environment.
• Assist with catering duties such as meal preparation, service, and dishwashing.
• Support laundry and patient clothing services as required.
• Perform porter and messenger duties, patient transport, and escorting.
• Support mail distribution, movement of equipment and furniture, site security checks.
• Complete required documentation and report faults to supervisors.
• Wear PPE and comply with health and safety procedures and department policies.

Skills

Cleaning operations

Catering support

Laundry services

Porter duties

Infection prevention

Education

Basic Food Hygiene certification

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

As a Support Service Assistant, you will play a key role in providing high-quality domestic and catering services, helping to maintain a clean, safe, and welcoming environment for patients, staff, and visitors. Working as part of the Hotel Services team, you will carry out a range of non-clinical support duties across cleaning, catering, patient clothing services, and porter/messenger functions. Full training will be provided, and there will be opportunities to work across a variety of departments and clinical areas.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

Various Permanent Roles

Cardonald Medical Centre

Shifts Available

• 3 x 06:00-09:00 Mon to Fri
• 1 x 15:00-18:00 Mon to Fri
• 2 x 08:30-11:30 Sat and Sun

Key Responsibilities

The Support Service Assistant is responsible for delivering a range of support services that contribute to the smooth running of healthcare facilities. Duties include carrying out cleaning activities in line with NHS Scotland National Cleaning Specifications and infection prevention standards, operating cleaning equipment, handling waste disposal, and maintaining a safe and hygienic environment. The role may also involve catering duties such as meal preparation and service, temperature monitoring, dishwashing, and use of catering equipment. Additional responsibilities can include laundry and patient clothing services, porter and messenger duties, patient transport and escorting, mail distribution, movement of equipment and furniture, site security checks, and stock monitoring. The post holder will follow work schedules, complete required documentation, use equipment safely, report faults to supervisors, wear appropriate PPE, and comply with all relevant health and safety procedures and departmental policies.

Knowledge, training, qualifications and/or experience required to do the job

• Knowledge of integrated support services including cleaning, catering, laundry, and porter duties (full induction provided).
• Training in the safe use of cleaning, catering, laundry, and mailroom equipment.
• Knowledge of Health and Safety requirements.
• Knowledge of COSHH regulations.
• Knowledge of Manual Handling and Lifting Techniques.
• Basic Food Hygiene certification (training provided).
• Knowledge of Infection Prevention and Control practices.
• Understanding of quality systems and safe working procedures.
• Ability to work effectively as part of a team and communicate with staff, patients, and visitors.
• Full driving licence required for posts involving driving duties.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

For An Informal Discussion, Please Contact

Annette Gibson, Integrated Services Manager, 0141 211 6406, [e-mail]

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.