Supervisor, Centralised Operations - Payments

106 Global Fund Services Ltd.; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare

Pension Scheme

Tax Saver Travel Benefits

Bike to Work Scheme

On-site Gym

Life Assurance

Job summary

SEI Investments in Dublin is seeking a Supervisor, Centralised Operations - Payments to lead the daily operations of the Fund Accounting Payments team. You will support the Manager, develop staff and maintain strong relationships with banking providers and clients.

The role requires 3+ years in financial services payments, supervisory/mentoring experience and fluent English. Strong administrative and PC skills with a finance-related degree are essential.

Qualifications

• 3+ years in financial services with payments experience.
• Supervisory and/or mentoring experience.
• Fluency in English (verbal and written) essential.
• Strong administrative and PC skills.

Responsibilities

• Serve as main operational contact for banking providers and fund accounting teams.
• Support the Manager in day-to-day team management and procedures.
• Review payments with proper documentation and controls.
• Ensure deadlines are met and service standards maintained.
• Coach and develop staff, provide performance feedback.

Skills

Supervisory/mentoring

Payments experience

English fluency

Administrative skills

PC proficiency

Education

Finance-related degree

Tools

Banking systems knowledge

Job description

SEI Investments is a leading global provider of asset management and investment technology solutions. The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective. Whilst the parent company has its principal offices in the United States, the SEI Group comprises operating subsidiaries in the EU, UK, Cayman Islands and Canada. The SEI Group’s operations in Ireland are carried out through three entities based in Dublin that conduct the Group’s business of managing proprietary UCITS and AIF funds, as well as providing administration and depositary services to funds established by third party investment managers.

Position Description:

The Supervisor, Centralised Operations - Payments will be responsible for supporting team management run the daily operations of the Fund Accounting Payment team. The Supervisor will be responsible for assisting the team with the daily functions in addition to being responsible for the development and growth of the staff. The individual will be responsible for maintaining a good working relationship with banking providers, clients as well as internal relationship with Fund Accounting teams and other departments within SEI. The individual will be responsible for ensuring premier client service standards are achieved within specified deadlines and according to best practice operations.

What you’ll do:

• Serve as main operational contact for a range of banking providers utilised by a range of clients
• To serve as the main operational contact internally for all Fund accounting teams and for clients where necessary
• To fully support the Manager in all aspects of the day to day management of the team
• Ensure all established processing procedures and controls are completed accurately and in a timely manner
• Assist in the development and implementation of departmental procedures
• Review and approve payments prepared by the team, ensuring adequate supporting documentation and controls are followed
• Gain a comprehensive understanding of all banking provider systems which are utilised across the client base. Error and query resolution on a timely basis (with documentation)
• Meet daily banking provider deadlines
• Ability to cover the input and review of all payments using variety of systems when required
• Enforce adherence to service standards and specified deadlines
• Supervise, train, coach and mentor colleagues/new staff on systems, processing, procedures and job responsibilities
• Develop and motivate staff within the team. Provide feedback to the Manager regarding employees’ ongoing performance / development / performance appraisals
• Evaluate, provide initial versions of direct report performance appraisals
• Work with Manager to ensure employees adhere to company policies and procedures
• Idea generation and ongoing assessment and improvement of operational service model
• Maintain a good working relationship with external banking providers; clients as well as with internal relationship managers and other business units within SEI
• Work on Projects / Adhoc tasks as required. Champion HR policies and ensure all are applied and maintained Carry out all duties assigned to your role under the Company’s Safety Statement, to ensure Health, Safety and Well-being for all employees for whom you have responsibility

What you bring to the table:

• 3+ years financial services background with experience in payments
• Experience in supervisory and/or coaching / mentoring
• Knowledge of various banking systems a plus. Fluency in English Language (both verbal and written) essential
• Strong administrative skills
• P.C. proficient
• Third Level Degree in Finance or related field

Attributes we value:

• Strong oral and written communication skills
• Individual who takes initiative and ownership of assigned responsibilities
• Positive ‘can do’ attitude with excellent problem solving skills
• Detail-oriented
• Team player
• Excellent interpersonal and customer service skills
• Strong organizational skills
• Ability to work to tight deadlines
• Ability to multi-task, prioritize work and manage time to maximize efficiency
• Flexible / Adaptable

Benefits you can expect:

• Healthcare for yourself, your spouse and any dependents up to the age of 18 years.
• Pension Scheme.
• Tax Saver Travel Benefits.
• Bike to Work Scheme.
• On-site Gym with Fitness Classes and 1:1 PT Sessions.
• Club Supplement.
• Education Assistance.
• Competitive Family & Annual Leave Entitlements as well as 2 Paid Volunteer Days per year.
• Life Assurance & Group Income Protection.
• Employee Share Participation Scheme.

We are focused on ensuring a healthy work-life balance and offer a hybrid working model and flexible working hours.

The position title reflected in this job description is aligned with SEI's current internal job architecture. As part of SEI's role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee's tenure or at the time of hire.

SEI is an Equal Opportunity Employer and so much more… We recognize that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth.

We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, educational assistance scheme and actively encourage work life balance.

AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.

We are global provider of technology, operations, and asset management services for the financial services industry. We tailor our solutions to help clients make effective use of their capital—whether that’s money, time, or talent—so they can grow and better serve their clients.

At SEI, we’re committed to fostering an inclusive workplace where everyone has the same opportunities to grow, develop, and succeed.