Student Residence Management Specialist

SAGEPATHS GLOBAL EDUCATION PTE. LTD.; Dublin; On-site; EUR 42,000 - 64,000; Full time

Job summary

SOVO Alpha, SagePaths Group's serviced student accommodation brand, is seeking a responsible Residence Management Specialist to oversee daily operations and provide a safe, supportive living environment for student residents.

The role includes welfare, rules enforcement, staff supervision, safety compliance and administrative duties, with hours in the weekday evenings and weekends, located at Novena.

Qualifications

• Prior experience in hostel, dormitory or student accommodation environments preferred.
• Strong interpersonal and communication abilities, with a caring approach to young adults.
• Good organisational, coordination and problem-solving skills.
• Willingness to work evenings and weekends; stay-in option preferred.

Responsibilities

• Oversee daily residence operations including front desk, housekeeping, security and resident support.
• Ensure rooms, study spaces and shared facilities are clean, safe and well-maintained.
• Manage check-in/check-out, room allocation and resident records.
• Coordinate with vendors and service providers for timely maintenance and support.
• Monitor occupancy and ensure smooth day-to-day service delivery.
• Support student welfare, discipline and community-building activities.

Skills

Interpersonal skills

Communication

Organisational skills

Problem solving

Staff supervision

Evenings/weekends availability

Bilingual English & Mandarin

Job description

Job Summary

SOVO Alpha, the serviced student apartment brand of SagePaths Group, is seeking a responsible and service-oriented Student Residence Management Specialist to oversee the daily operations of our student accommodation. The role is responsible for ensuring a safe, clean, well-managed and supportive living environment for student residents. The successful candidate will oversee residence operations, student welfare, house rules, staff coordination, safety compliance and administrative matters, while providing a high standard of care and service to students and parents.

Key Responsibilities

1. Residence Operations

• Oversee the daily operations of the student residence, including front desk services, housekeeping, security, maintenance and resident support.
• Ensure all rooms, common areas, study spaces and shared facilities are clean, functional, safe and well maintained.
• Manage student check-in and check-out procedures, room allocation and resident records.
• Coordinate with vendors, contractors and service providers to ensure timely maintenance and operational support.
• Monitor residence occupancy and ensure smooth day-to-day service delivery.

2. Student Welfare and Discipline

• Foster a positive, respectful and inclusive residential community for students.
• Provide pastoral care and daily support to students, particularly those living away from home for the first time.
• Enforce residence rules and regulations fairly, consistently and professionally.
• Address student behaviour, welfare or discipline matters in a timely manner.
• Escalate serious incidents to management, parents, guardians or relevant stakeholders where necessary.
• Support students in developing good living habits, personal responsibility and respect for shared spaces.

3. Staff Supervision

• Supervise residence support staff, including cleaners, maintenance personnel, security staff and other service providers.
• Provide guidance and training to staff to maintain service quality and operational standards.
• Monitor staff performance and ensure duties are carried out effectively.

4. Safety and Compliance

• Ensure compliance with health, safety, fire and emergency procedures.
• Conduct regular checks on residence facilities, security arrangements and emergency equipment.
• Maintain updated student resident records for operational, regulatory and emergency purposes.
• Respond calmly and effectively to emergencies, incidents or urgent maintenance issues.
• Prepare incident reports and follow up on corrective actions where required.

5. Student Engagement and Community Building

• Organise or support student activities that promote wellbeing, social integration and cultural awareness.
• Assist with orientation and onboarding for new residents.
• Create a welcoming and supportive environment that helps students settle into residence life.
• Encourage responsible, respectful and independent living among student residents.

6. Administrative and Financial Duties

• Manage residence-related administrative records, reports and documentation.
• Assist with budgeting, petty cash, procurement and inventory management.
• Coordinate billing, invoicing, deposit refunds and payment matters with the finance department.
• Prepare regular reports on occupancy, maintenance issues, student incidents and operational matters.
• Support management in improving residence procedures, service standards and resident experience.

Requirements

• Prior experience in hostel, dormitory, student accommodation, serviced apartment, hospitality, student care or a related environment is preferred.
• Strong interpersonal and communication skills, with a caring and responsible approach to young people and young adults.
• Good organisational, coordination and problem-solving skills.
• Strong sense of responsibility, service awareness and attention to detail.
• Ability to manage student welfare, discipline and emergency situations calmly and professionally.
• Good team management skills and the ability to supervise operational staff.
• Able to work evenings and weekends.
• Willingness to work from 4:00 pm to 10:30 pm on weekdays, and full day on weekends, with rest days arranged on weekdays.
• Stay-in arrangement is preferred, although stay-out arrangements may also be considered.
• Candidates with experience in student residence management, hospitality operations or youth residential care will have an advantage.
• Bilingual in English and Mandarin Chinese, in order to communicate with overseas students and parents.

Working Arrangement

• Working hours: Weekday evenings and full day on weekends.
• Rest days: Weekdays, based on operational needs.
• Work location: Novena
• Stay-in option: Preferred