Student Advisor

Trinity College Dublin; Dublin; On-site; EUR 34,000 - 53,000; Full time

Job summary

Trinity College Dublin is seeking a dedicated professional for first line support within the Academic Registry. You will advise a wide range of stakeholders, delivering a professional and welcoming service, while contributing to ongoing service desk improvement projects.

The role is permanent and part of a structured salary scale. Working hours are 35 hours per week with a clear career pathway under government pay policy.

Responsibilities

• Provide first line support and advice for the full portfolio of Academic Registry activities to prospective and current students, alumni, staff, and public enquirers, ensuring a professional, efficient, and welcoming service.
• Actively engages in projects within the Service Desk to continually improve and enhance the services offered.

Job description

Trinity is Ireland’s leading university and is ranked 75thin the world (QS World University Rankings 2026). Founded in 1592, the University is steeped in history with a reputation for excellence in education, research, and innovation, which has been inspiring generations of thinkers for over 400 years. Thrive: Trinity College Dublin's Strategic Plan 2025 - 2030

Post ID: 039250

Post Summary:

The role is responsible for providing first line support and advice for the full portfolio of Academic Registry activities to prospective and current students, alumni, staff, and public enquirers ensuring to provide a professional, efficient, and welcoming service to all enquirers to the Academic Registry. The role actively engages in projects that are being undertaken in the Service Desk to continually improve and enhance the services offered.

Post status: Permanent Contract

Hours of Post: 35 hours per week

Salary: This appointment will be made on the Executive Officer Merged Salary Scale (€34,363 - €52,754 per annum) at a point in line with current Government pay policy. monthly/weekly payscales. (tcd.ie)

Applicants who do not address these requirements in their cover letter will not be considered at the shortlisting stage.

Any applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system.

Please see the Job Description below for this position.

Informal enquiriesabout this post should be made to Kate Whelan [e-mail]

Application queries about this post, please email the Recruitment Partner at [e-mail] and include the Competition ID number in the subject heading.

Our Values - putting our words into action

Values matter. They are key to the success of our Strategic Plan. We centre our behavioural values around the importance of belonging. We recognise that the university will thrive by each of us respecting and caring for one another. We know we can achieve much more through working together. We know too that we must take responsibility for our actions and be accountable. We must, and will never stop, imagining. And through being nature positive we connect not just with the environment but with our ambitions for a sustainable future.

At Trinity, we are committed to equality, diversity, and inclusion. We welcome applications from all individuals, including those with disabilities, those who have followed non-traditional career paths, and those who have taken time out for reasons such as family or caring responsibilities. We also welcome international applicants, including those who have been displaced due to conflict or war.

Trinity College Dublin is Ireland’s premier university. We are an EU Sustainable Gender Equality Champion and hold an Athena Swan Silver Award, recognising our ongoing work to advance gender equality both within Trinity and across the higher education sector. Trinity is committed to supporting work–life balance and creating a family-friendly working environment.