Strategic Workforce Analytics & Planning Analyst

Ryanair Ltd.; Dublin; On-site; EUR 50,000 - 85,000; Full time

Benefits offered by this job

Discounted and unlimited travel to 250

Defined Contribution Pension Scheme

Death in Service Benefit – up to 2x of

20 Days Annual Leave – up to 25 days

Unpaid leave options

Job summary

Ryanair Ltd. is seeking an ambitious Business Analyst to join Europe’s busiest customer service team in Dublin.

You will focus on workforce management, data insights, and reporting, driving automation and optimization across operations. Key responsibilities include developing BI solutions, forecasting staffing needs, building dashboards in Power BI and Tableau, and collaborating with partners to improve service levels and reduce contacts.

Qualifications

• BA or BSc or equivalent qualification.
• Project management qualification or equivalent standard.
• Some experience of Workforce Planning and Business Analysis.
• At least a year experience in Data Insights & Reporting preferred.
• Advanced Microsoft Office skills, particularly in Excel for data analysis and experience in building reports from scratch on reporting tools such as Power BI, Tableau.
• Exceptional analytical skills with the ability to interpret complex datasets and large volumes of data.
• Strong analytical skills and ability to interpret data to drive decision-making.
• Excellent organisational and time management abilities.
• Self-starter and resilient in a fast-paced environment.
• Experience of working in an agile, fast-paced consumer centric ecommerce environment
• Familiar with Customer Support is an advantage
• Very strong stakeholder management skills, a strong communicator both verbal and written.
• Strong process focus and attention to detail, good at reporting and ability to react/adapt to changing business needs.

Responsibilities

• Develop business cases and functional requirements specifications for labs BI development.
• Create process maps linked to outcomes and work with partners to automate tasks.
• Deliver a predictive model on self-service and forecasted escalations using customer insights.
• Produce insight reports and dashboards for executive level stakeholders.
• Collaborate with outsource partners to reduce contacts and improve deflection rates.
• Develop reports with WFM to support future forecast and headcount planning.
• Analyse historical data and current volumes to forecast staffing requirements.
• Monitor real-time performance metrics and adjust staffing to meet SLAs.
• Work with operations leadership to develop robust staffing plans aligned to business objectives.
• Organise and prioritise projects in a fast-paced environment.

Skills

Analytical thinking

Stakeholder management

Communication skills

Organisational skills

Time management

Education

BA or BSc or equivalent qualification

Project management qualification

Tools

Excel

Power BI

Tableau

Job description

Ryanair Ltd. is seeking an ambitious Business Analyst to join Europe’s busiest customer service team in Dublin.

You will focus on workforce management, data insights, and reporting, driving automation and optimization across operations. Key responsibilities include developing BI solutions, forecasting staffing needs, building dashboards in Power BI and Tableau, and collaborating with partners to improve service levels and reduce contacts.