Strategic Service & Technical Operations Leader

Cardiac Services; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Cardiac Services seeks a Service Commercial & Technical Operations Manager (IOI) to lead the IOI Service business across Ireland, directing commercial strategy and end-to-end technical service operations for medical devices.

You will guide installation, maintenance, repairs, and upgrades, ensure regulatory compliance, and report on performance and risks. The role demands 10+ years in field service and a proven ability to scale teams and influence senior stakeholders.

Qualifications

• Min 10 years' experience in servicing medical devices and/or clinical engineering environments.
• RQF/NQF Level 5–6 qualification in Electrical/Electronic Engineering, Biomedical Engineering, Physics.
• Demonstrated experience in leading high performing teams in field service engineering.
• Proven experience in building and scaling teams in line with the organisation's strategic growth objectives.
• Strong IT proficiency; IT-related qualifications or experience supporting medical IT systems will be an advantage.
• Full Irish driving licence & eligibility to work in Ireland.
• Excellent leadership, communication skills, customer engagement, and problem-solving skills, with the ability to influence at senior levels.

Responsibilities

• Strategic & Commercial Leadership: lead the commercial performance of the IOI Service business, with responsibility for revenue generation, service profitability, and growth across maintenance contracts, installation services, and return to bench services.
• Manage service contract lifecycle, including proposal development, negotiation, renewal, and KPI monitoring to maximise customer retention and long-term revenue.
• Build strong supplier and vendor partnerships to ensure competitive, reliable, and scalable service capability across all product portfolios.
• Lead the Service elements of tender submission, collaborating with Sales colleagues and holding responsibility for specific service tenders.
• Provide senior leadership to the technical service team, ensuring the team is resourced, trained, and structured to meet current and future operational demands.
• Oversee the delivery of installation, commissioning, maintenance, repair, and upgrade activities for medical devices and associated systems across IOI.
• Ensure effective workforce planning, field-service efficiency, and performance management to achieve service delivery KPIs and customer expectations.
• Lead continuous improvement initiatives to enhance efficiency, service quality, and engineering capability.
• Governance, Quality & Compliance: Ensure IOI service operations maintain full compliance with regulatory, safety, quality, and documentation standards.
• Provide accurate, complete, and timely reporting on service performance, commercial indicators, customer issues, and operational risks.
• Serve as a senior customer-facing representative for IOI Service, maintaining strong relationships with healthcare providers, procurement bodies, and commercial partners.
• Support the sales team with advanced technical expertise, collaborating in pre-sales activities, product demonstrations, and solution development.

Skills

Leadership

Strategic leadership

Client relationship management

Project management

People management

Education

Level 5–6 Electrical/Electronic Engineering, Biomedical Engineering, Physics

Job description

Cardiac Services seeks a Service Commercial & Technical Operations Manager (IOI) to lead the IOI Service business across Ireland, directing commercial strategy and end-to-end technical service operations for medical devices.

You will guide installation, maintenance, repairs, and upgrades, ensure regulatory compliance, and report on performance and risks. The role demands 10+ years in field service and a proven ability to scale teams and influence senior stakeholders.