Strategic Service Charge Finance Coordinator

Tuath Housing Association; Dublin; On-site; EUR 37,000 - 45,000; Full time

Job summary

Tuath Housing Association is relocating its service charge operations to Santry in Q4 2026, with initial work based in Dublin city centre. The Service Charge Coordinator will be the central Finance point of contact for internal departments, OMCs and managing agents, ensuring accurate records, timely payments and strong financial controls.

The role involves administration, budgeting analyses, reporting and governance, requiring at least two years in finance, strong Excel skills and excellent

Qualifications

• At least two years' relevant experience in a busy finance environment.
• Strong numerical, analytical and reconciliation skills with a high level of accuracy.
• Experience maintaining financial records and complete supporting documentation.
• Excellent organisational and communication skills, able to manage deadlines and stakeholders.
• Proficient in Microsoft Office applications, especially Excel.

Responsibilities

• Coordinate service charge administration across schemes, OMCS and agents.
• Process payments with accurate documentation and approvals.
• Maintain accruals/prepayments schedules for month and year-end reporting.
• Prepare service charge reports, KPI updates and meeting materials.
• Maintain sinking fund records, OMC data, and governance queries.
• Collaborate across departments to improve controls, processes and document management.

Skills

Numerical skills

Analytical skills

Attention to detail

Excel

Communication

Tools

Sage 200

Job description

JOB DESCRIPTION: SERVICE CHARGE ACCOUNTANT

LOCATION: MOVING TO SANTRY IN Q4 2026 (INITIALLY IN CITY CENTRE)

CONTRACT: FULL-TIME PERMANENT

RESPONSIBLE TO: FINANCE MANAGER

RESPONSIBLE FOR: SERVICE CHARGE ACCOUNTING, FINANCIAL REPORTING, CONTROLS & ANALYSIS

SALARY: €49,568 - GRADE 1 ACCOUNTANT

JOB SUMMARY:

To take ownership of Tuath's service charge accounting function, delivering accurate scheme-level financial information, robust reconciliations, timely month-end and year-end reporting, effective budgetary control and continuous improvement in financial processes. The role will provide informed accounting support and challenge to internal Departments and will act as a key Finance contact for Operating Management Companies (OMCs), managing agents, auditors and external advisers.

Key Responsibilities

Service Charge Administration

Own and maintain complete scheme-level service charge accounting records, including OMC, managing agent, invoice, budget, apportionment, accrual, prepayment and sinking fund information.

Monitor annual renewals and follow-up outstanding invoices, budgets and statements.

Keep trackers, scheme folders and filing records current and accessible.

Coordinate scheme handovers and act as the main Finance contact for service charge queries.

Payment Processing and Financial Controls

Review and approve the accounting treatment, coding, allocation, apportionment and supporting evidence for service charge transactions before processing.

Coordinate DocuSign and approvals in line with procedures.

Maintain complete payment documentation and audit trails.

Support supplier setup and independently verify bank details.

Resolve and escalate payment queries, liaising with Accounts Payable for timely processing.

Budgeting, Accounting and Analysis

Prepare and post service charge journals and maintain reconciled accrual, prepayment and balance sheet schedules for monthly and annual reporting.

Lead monthly variance analysis of actual expenditure against budgets, forecasts and prior periods, investigate material movements and agree corrective actions with budget holders.

Prepare annual scheme-level service charge budgets and forecasts, using cost trends, contractual information and operational assumptions, and present clear analysis of key movements and risks.

Complete regular control account and balance sheet reconciliations, clear reconciling items promptly and maintain evidence suitable for management review and audit.

Support the preparation of statutory accounts, audit schedules and responses to audit queries relating to service charges, OMCs and sinking funds.

Reporting and Meetings

Prepare and interpret monthly service charge management reports, KPI updates and decision-ready meeting materials for Finance and operational stakeholders.

Report on billing, outstanding information, ageing and agreed actions.

Attend weekly and monthly service charge meetings.

Provide informed accounting advice, challenge unusual or unsupported charges, track agreed actions and escalate material financial, control or compliance issues.

Sinking Funds, OMCs and Governance

Maintain accurate sinking fund records and supporting scheme data.

Track sinking fund balances against MUD act requirements.

Maintain the OMC register and support accounts and annual returns.

Collate OMC costs and liaise with agents, accountants and advisers on reporting and governance queries.

Stakeholder Coordination and Process Improvement

Build effective relationships across departments involved in service charges.

Coordinate with Housing teams on payment requests, scheme information and approvals.

Maintain service charge procedures, templates, guidance and training materials.

Lead improvements to service charge controls, reconciliations, working practices, reporting and document management, including greater use of systems and automation.

Key Requirements

At least two years' relevant experience in a busy finance or accounting environment, with demonstrable responsibility for reconciliations, month-end reporting and financial analysis.

Currently progressing towards a recognised professional accounting qualification, supported by a strong practical understanding of double-entry bookkeeping and financial reporting principles.

• Strong numerical, analytical and reconciliation skills, with a high level of accuracy and attention to detail.
• Experience maintaining financial records and complete supporting documentation across a high volume of schemes, suppliers or transactions.
• Excellent organisational skills, with the ability to prioritise competing deadlines and follow issues through to resolution.
• Strong communication and stakeholder management skills, including the confidence to follow up and escalate outstanding matters appropriately.
  
  

Sound knowledge of core accounting principles, including journals, accruals, prepayments, control accounts, balance sheet reconciliations, variance analysis and audit support.

Advanced Microsoft Excel skills and the preparation of clear management reporting; confidence learning and using financial systems.

• Ability to work on own initiative and as part of a cross-departmental team.
  
  

DESIRABLE

• Experience of service charge administration, Owners' Management Companies, managing agents or residential property management.
• Knowledge of sinking funds, major works levies and Multi-Unit Developments Act requirements.
• Experience using Sage 200 or a comparable financial system.
  
  

Experience taking ownership of a defined ledger, cost area or reporting process and presenting financial information to non-finance stakeholders.

HEALTH & SAFETY

• Be aware of and act in accordance with the Health & Safety Policy.
• Conduct all activities in a manner which is safe to yourself and others.
  
  

GENERAL

• Contribute as a team member to the work of colleagues and develop good lines of communication across the organisation.
• Positively promote Tuath Housing whenever possible.
• Undertake any other occasional duties which are consistent with the responsibilities of the post as directed by the Finance Manager or other managers.
  
  

This job description is not definitive or restrictive and will be subject to periodic review in the light of developments.