Strategic Capacity Planning Specialist

United States Digital Space LLC; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

United States Digital Space LLC seeks a Strategic Capacity Planning Specialist to design and maintain capacity planning models for key support or risk verticals, focusing on user experience, budget, utilization and speed of answer.

You will operate in a fast-paced environment with top talent, collaborating with vendors and stakeholders to forecast resource needs, integrate SQL data, and present actionable recommendations to senior leadership.

Qualifications

• Bachelor’s degree in a quantitative field.
• 7+ years in capacity planning for medium to large orgs and workforce management (BPO).
• Strong SQL skills with data integration and automation; Tableau or similar tools for analysis.

Responsibilities

• Develop and maintain capacity planning models to forecast resource requirements.
• Leverage forecasting techniques to analyze historical data and market trends for capacity planning.
• Evaluate risks and opportunities related to model inputs to inform planning decisions.
• Monitor performance against planned capacity levels and adjust plans as needed.
• Collaborate with vendor delivery teams and stakeholders to align planning with business goals.
• Integrate data from multiple SQL databases to automate reporting for capacity planning.
• Communicate planning results and recommendations to senior leadership.
• Serve as a strategic partner in intake processes affecting resourcing.
• Analyze production or service delivery data to determine utilization rates and improvement areas.

Skills

SQL

Data analysis

Forecasting

Capacity planning

Stakeholder communication

Education

Bachelor's degree in Statistics, Mathematics, Data Analytics, Computer Science, Business, or Economics

Tools

Tableau

SQL databases

Job description

Who we are About the company

the company is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

the company is building tools to help our users create and scale their businesses, and grow the GDP of the internet. The Workforce Management team at the company helps manage our growing support operations network of both internal and external resources by consulting on operational change initiatives, modeling support requirements, and managing workload and resource allocations for an optimal user experience.

What you’ll do

As a Strategic Capacity Planning Specialist, you will play a key role in designing and maintaining capacity planning models for one of our key user support or risk verticals, with a focus on user experience, budget, utilization, and speed of answer to our users' queries. You will operate in a fast-paced and energizing environment surrounded by top talent, where resilience and openness to feedback will be key to success.

Responsibilities

• Develop and maintain capacity planning models to forecast resource requirements.
• Leverage forecasting techniques to analyze historical data and market trends, predicting future capacity needs and enabling informed planning decisions.
• Evaluate potential risks and opportunities regarding model inputs to inform planning decisions.
• Monitor performance against planned capacity levels and adjust plans as needed, while holding stakeholders accountable for the accuracy of plan inputs.
• Collaborate with the vendor delivery team and stakeholders to gather information and align planning efforts with the company's business goals.
• Integrate data from multiple SQL databases to automate reporting processes and streamline data collection for capacity planning and forecasting purposes.
• Communicate planning results and recommendations to senior leadership and stakeholders.
• Serve as a strategic partner in our intake process, providing subject‑matter expertise for any requests affecting resourcing.
• Analyze production or service delivery data to determine utilization rates and identify areas for improvement.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• A Bachelor's degree in Statistics, Mathematics, Data Analytics, Computer Science, Business, or Economics
• 7+ years of experience in capacity planning for medium to large organizations, as well as workforce management for internal and outsourced workforces (BPO)
• Strong SQL skills, with experience in data integration and automation for process optimization, alongside knowledge of Tableau or comparable tools to perform data analysis independently
• Excellent communication and presentation skills
• Deep understanding of outsourcing practices

Preferred qualifications

• Financial/budgeting background
• Knowledge of WFM tools