Sr. Technical Program Manager, Central Ops

Amazon; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Amazon is seeking a Senior Technical Program Manager to lead high-impact, large-scale programs in AWS Central Operations across Rack Migrations, Installations, and Production Control for EMEA. You will steer cross-functional initiatives, design automated workflows, and align engineering, operations, and leadership to deliver scalable capacity and reliable data-center processes.

With 5+ years in technical program management and strong collaboration with engineering teams, you will mentor junior

Qualifications

• 5+ years of technical product or program management experience, including managing cross-functional programs.
• 7+ years of working directly with engineering teams to deliver complex technical solutions.
• 3+ years of software development or hardware troubleshooting/development experience
• Experience with SQL for data mining and KPI-based analyses.

Responsibilities

• Lead end-to-end delivery of migration, retirement, capacity installation, and production control programs from concept to execution across AWS's global infrastructure.
• Design and implement technical solutions, including workflow automation, system integrations, and process improvements to enhance capacity delivery, defect mitigation, and operational efficiency.
• Collaborate with engineering, operations, supply chain, and leadership teams to align priorities, secure resources, and drive cross-organizational goals.
• Proactively identify and mitigate risks for large-scale rack movements, capacity landings, and production control bottlenecks.
• Define, monitor, and optimize KPIs and OGs to track program success and drive continuous improvement.
• Author strategic documentation for OP2, 3YP, and leadership stakeholders, synthesizing complex data into actionable insights.
• Mentor junior TPMs and establish best practices across migrations, installations, and production control teams.
• Serve as the Operational Voice for Data Center Community (DCC) operations, working directly with technicians to resolve escalations and push upstream fixes.
• Develop standards and training for data center operations teams, ensuring safety, security, and serviceability of customer capacity.
• Analyze trends and data to uncover defects across product life cycles, drive capacity recovery, and optimize marginal costs.

Skills

SQL data mining

KPIs analysis

Cross-functional collaboration

Technical program management

Mentoring TPMs

Stakeholder management

Job description

Description

A Senior Technical Program Manager (Sr. TPM) will lead high-impact, large-scale programs across AWS Central Operations' Rack Migrations & Retirements, Installation, and Production Control domains, with a focus on EMEA regions. This role requires strategic leadership, technical program ownership, and cross-functional collaboration to design, deliver, and continuously improve workflows that enable seamless movement of server racks, onboard new data center capacity, and optimize production control processes. You will balance business priorities with operational realities, drive process automation, mentor junior TPMs, and ensure programs align with AWS's reliability, scalability, and cost-optimization goals. As a fungible leader, you will flex across migrations/retirements, capacity installation, and production control initiatives, serving as a key liaison between engineering, operations, supply chain, and leadership teams globally.

Key job responsibilities

• Lead end-to-end delivery of migration, retirement, capacity installation, and production control programs from concept to execution across AWS's global infrastructure.
• Design and implement technical solutions, including workflow automation, system integrations, and process improvements to enhance capacity delivery, defect mitigation, and operational efficiency.
• Collaborate with engineering, operations, supply chain, and leadership teams to align priorities, secure resources, and drive cross-organizational goals.
• Proactively identify and mitigate risks for large-scale rack movements, capacity landings, and production control bottlenecks.
• Define, monitor, and optimize Key Performance Indicators (KPIs) and Organizational Goals (OGs) to track program success and drive continuous improvement.
• Author strategic documentation for OP2, 3YP, and leadership stakeholders, synthesizing complex data into actionable insights.
• Mentor junior TPMs and establish best practices across migrations, installations, and production control teams.
• Serve as the Operational Voice for Data Center Community (DCC) operations, working directly with technicians to resolve escalations and push upstream fixes.
• Develop standards and training for data center operations teams, ensuring safety, security, and serviceability of customer capacity.
• Analyze trends and data to uncover defects across product life cycles, drive capacity recovery, and optimize marginal costs.

Basic Qualifications

• Experience with advanced use of SQL for data mining and business intelligence, or experience applying key financial performance indicators (KPIs) to analyses
• 5+ years of technical product or program management experience, including managing cross-functional programs.
• 7+ years of working directly with engineering teams to deliver complex technical solutions.
• 3+ years of software development or hardware troubleshooting/development experience

Preferred Qualifications

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• 5+ years of data center operations experience, including networking, Linux, and hardware troubleshooting

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