Sr. Manager, Global Control Tower Ops

Johnson Johnson; Ringaskiddy; On-site; EUR 120,000 - 160,000; Full time

Job summary

Johnson & Johnson is recruiting for a Senior Manager, Global Control Tower Operations within Global Transportation & Trade Operations. The role may be located in Leeds, UK or Cork, Ireland. This position drives the global 4PL control tower strategy and governance across multiple regions.

You will lead a cross-functional team, manage providers, and advance digital enablement to boost visibility, reliability, and cost efficiency in transportation and trade operations.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field.
• 7+ years of experience in transportation, logistics, supply chain, trade operations, or related areas.
• Experience with 4PL Control Tower operations and governance.

Responsibilities

• Manage the global 4PL Control Tower provider to drive operational performance, process governance, data quality, issue resolution, and continuous improvement.
• Lead deployment and adoption of Control Tower capabilities across units, franchises, and regions.
• Oversee shipment visibility, exception management, TMS adoption, freight audit and pay integration, 3PL connectivity, and performance reporting.
• Ensure Control Tower operations align with transportation planning, financial controls, trade compliance, and customs brokerage requirements.
• Lead and develop a small global or cross-regional team, fostering accountability, collaboration, inclusion, and knowledge sharing.

Skills

4PL Control Tower

Program management

Team leadership

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain

Master's degree preferred

Tools

TMS

Data analytics

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Transportation Services

Job Category:

Professional

All Job Posting Locations:

Ringaskiddy, Cork, Ireland

Job Description:

DePuy Synthes is recruiting for a Senior Manager, Global Control Tower Operations within Global Transportation & Trade Operations. The role may be located in Leeds, UK or Cork, Ireland.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• Loughbeg, Ringaskiddy - Requisition Number: R-091664
• St. Anthony's Road, Leeds, UK - Requisition Number: R-091242

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Key Responsibilities

• 4PL Control Tower Strategic Management & Deployment (50%)
  • Manage the global 4PL Control Tower provider to drive operational performance, process governance, data quality, issue resolution, and continuous improvement.
  • Lead further deployment and adoption of Control Tower capabilities across business units, franchises, and regions.
  • Oversee shipment visibility, exception management, TMS adoption, freight audit and pay integration, 3PL connectivity, and performance reporting.
  • Ensure Control Tower operations align with transportation planning, financial controls, trade compliance, and customs brokerage requirements.
• Global Program Management & Operating Model (20%)
  • Support the roadmap for global 4PL Control Tower capabilities, including deployment priorities, service scope, governance, and process standardization.
  • Develop practical global standards for transportation execution, customs brokerage coordination, and trade operations interfaces.
  • Partner with regional and functional leaders to translate business needs into scalable Control Tower and 3PL/4PL service capabilities.
  • Drive continuous improvement, service reliability, cost efficiency, and process resilience through structured program management.
• 4PL/3PL, Customs Brokerage & Supplier Performance Management (20%)
  • Manage performance governance for 4PL Control Tower partners, transportation providers, and customs brokers.
  • Track KPIs, service levels, business reviews, onboarding support, and corrective action follow-up.
  • Support supplier relationships and contract performance with Procurement, Legal, Compliance, and Regional Operations.
  • Use scorecards and benchmarking to identify service, cost, compliance, and value-creation opportunities.
• Cross‑functional Collaboration, Digital Enablement & Team Leadership (10%)
  • Act as a key interface between the 4PL Control Tower, regional transportation teams, trade compliance, procurement, IT, finance, planning, and quality.
  • Support digital initiatives that improve automation, analytics, visibility, exception management, and optimization.
  • Contribute to freight audit, cost control, master data governance, customs brokerage performance, and trade compliance programs.
  • Lead and develop a small global or cross‑regional team, fostering accountability, collaboration, inclusion, and knowledge sharing.

Candidate Profile

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field required; Master's degree preferred.
• 7+ years of experience in transportation, logistics, supply chain, trade operations, or related areas.
• Experience with 4PL Control T