Sports Retail Advisor — Customer Experience Champion

Intersport Elverys; Limerick; Hybrid; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Generous in-store discount

Brand Training Events with partners

Service Awards

Employee Assistance Programme

Sick Pay / Maternity top up

Employee Referral Programme

Gifts for marriage / new baby

Job summary

Intersport Elverys in Limerick is seeking a friendly Sports Advisor to be the face of our stores. The role focuses on delivering a warm, personal shopping experience, helping customers find the best products, and promoting our brands and promotions.

You will know our catalogue, promotions, and brands, process transactions, assist with stock, and support sustainability and store standards. A positive, energetic attitude and strong communication are essential to success.

Qualifications

• A warm, friendly and engaging personality is essential.
• Experience in a customer service role with face-to-face customer contact is highly desirable.
• Experience in a retail environment with a quality brand is desirable but not essential.
• Great communication skills – outgoing, energetic, and focused on delivering a great customer experience.
• Initiative to undertake additional tasks as required.

Responsibilities

• Ensure every customer to our stores gets a personal and positive service experience.
• Have a full knowledge of our product catalogue (www.elverys.ie) and current promotions.
• Engage with and profile our customers to offer the best products for our customer’s needs and optimise sales.
• Play an active and participative role in helping to ensure our sustainability goals are achieved, with all policies and initiatives implemented.
• Use all the tools we have in the store including Assisted Selling, Safesize, e-receipts, radio systems etc.
• Ensure that the store & support areas are clean, tidy and easy to navigate.
• Replenish stock and maintain shelves, rails, fixtures and displays to a high standard with our fantastic products and specialist brands.
• Assist with deliveries and stock handling.
• Be security conscious within the store and stock rooms – monitor potential shoplifters and follow security guidelines to deter theft and protect stock.
• Take responsibility for personal development and actively seek opportunities for improvement.
• Operate till and handle financial transactions.Deliver a great last impression to our customers.
• Carry out other duties as and when required.

Skills

Customer service

Retail experience

Communication skills

Team player

Job description

Intersport Elverys in Limerick is seeking a friendly Sports Advisor to be the face of our stores. The role focuses on delivering a warm, personal shopping experience, helping customers find the best products, and promoting our brands and promotions.

You will know our catalogue, promotions, and brands, process transactions, assist with stock, and support sustainability and store standards. A positive, energetic attitude and strong communication are essential to success.