Spa Therapist

The Johnstown Estate; Enfield; Presencial; EUR 32.000 - 42.000; Tempo integral

Benefícios oferecidos por esta vaga

Complimentary Gym Membership

Meals & Uniform provided

Staff Car Parking

Employee Awards Scheme

Team Building & Social Events

Staff Discounts

Training opportunities

Life Assurance

Employee Assistance Programme

Resumo da vaga

The Johnstown Estate in Ireland seeks an experienced spa therapist to deliver a full range of spa treatments, from massages to facials, and tailor experiences to individual guests. You will conduct consultations, recommend therapies, and collaborate with staff to maintain a serene spa environment.

We value excellent customer service and professional demeanour, with flexibility to work evenings and weekends. A comprehensive benefits package supports staff wellbeing and development.

Qualificações

• Certification or diploma in spa therapy, aesthetics, or related field.
• Significant experience as a spa therapist with a variety of treatments.
• Excellent customer service and communication abilities.
• In-depth knowledge of spa therapies, techniques, and best practices.
• Professional demeanour and ability to stay calm during busy spa hours.

Responsabilidades

• Perform a wide range of spa treatments with skill and precision.
• Tailor treatments to guest needs for a personalised spa experience.
• Conduct thorough consultations considering medical considerations or contraindications.
• Provide expert recommendations on therapies and products.
• Collaborate with spa staff to maintain a clean, serene environment.
• Uphold high standards of service quality and professionalism.
• Seek guest feedback to improve service and experience.
• Promote spa products and retail opportunities.
• Encourage guests to experience additional treatments and services.
• Adhere to spa safety protocols and hygiene practices.

Conhecimentos

Customer service

Communication

Spa therapies knowledge

Professional demeanour

Flexibility

Formação

Spa therapy certification

Descrição da vaga

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Duties and Responsibilities of the Role

• Perform a wide range of spa treatments, including massages, facials, body scrubs, wraps, and other specialized therapies, with exceptional skill and precision.
• Tailor treatments to meet individual guests' needs and preferences, ensuring a personalized and memorable spa experience.
• Conduct thorough consultations with guests to understand their specific requirements and any medical considerations or contraindications.
• Provide expert recommendations on appropriate spa therapies and products based on guests' desired outcomes.
• Collaborate with other spa staff to maintain a clean, organized, and serene spa environment.
• Uphold the highest standards of service quality and professionalism in all spa treatments and interactions with guests.
• Continuously seek feedback from guests to improve service and enhance the overall spa experience.
• Stay updated on the latest spa products and treatments, educating guests about their benefits and promoting retail sales.
• Encourage spa guests to experience additional treatments and services.
• Adhere to all spa safety protocols and guidelines to ensure the well-being of guests and staff.
• Maintain proper hygiene and sanitation practices in treatment rooms and spa facilities.
• Ensure guests receive a warm welcome and a luxurious spa experience throughout their visit.
• Handle guest concerns and inquiries with professionalism and care.

Requirements for the role

• Certification or diploma in spa therapy, massage therapy, aesthetics, or a related field.
• Significant experience as a spa therapist, with proven expertise in a variety of spa treatments.
• Excellent customer service and communication abilities.
• In-depth knowledge of various spa therapies, techniques, and industry best practices.
• Professional demeanour and the ability to maintain a calm and composed demeanour during busy spa hours.
• Flexibility to work during evenings, weekends, and holidays, based on spa operational hours.

We offer an Excellent Benefits Package, including

• Complimentary Gym Membership
• Meals & Uniform provided
• Staff Car Parking
• Employee Awards Scheme
• Team Building & Social Events organised throughout the year
• Staff Discounts
• A variety of internal and external training
• Life Assurance
• Employee Assistance Programme