SME Account Manager

Radius; Galway; On-site; EUR 35,000 - 55,000; Full time

Job summary

Radius in Ireland is seeking a proactive Account Manager to oversee a portfolio of 400–500 accounts from our Galway office. You will address customer questions, resolve issues, and promote the full Radius product suite.

You will develop strategic account plans, work toward KPI targets, and collaborate with the wider team to grow customer loyalty and profitability. The role requires strong communication, negotiation skills, and proficiency in Microsoft Office to manage relationships and drive

Qualifications

• Experience in account management or sales.
• Exceptional communication and relationship-building skills.
• Strategic thinking and planning ability.
• Strong negotiation and problem-solving skills.
• Proficient in Microsoft Office.

Responsibilities

• Manage and correspond with a portfolio of 400–500 accounts.
• Resolve account issues and respond to customer queries.
• Cross-sell and promote Radius products.
• Meet KPI targets and contribute to growth.
• Create and implement account management strategies.
• Represent over 400 customers and ensure their needs are met.
• Build customer loyalty through the Radius product suite.
• Tailor communication to each customer's needs.
• Collaborate with the wider team on strategic goals.
• Provide support to other portfolios as needed.

Skills

Account Management Experience

Exceptional Communication Skills

Strategic Thinking

Negotiation Expertise

Technical Proficiency

Tools

Microsoft Office

Job description

Company Description

Radius has been a leading provider of fuel cards in Ireland for 30 years through our DCI network, which we own and operate, working with our partners to offer full geographical site coverage across Ireland.

Job Description

• Managing and corresponding with a portfolio of 400-500 accounts
• Supporting customers wit any issues or queries they are having re their account
• Cross selling and promoting other various Radius products
• Working towards and meeting KPI targets set.
• Develop and Drive Strategic Plans: Create and implement account management strategies to foster customer growth and profitability.
• Customer Representation: Serve as the primary representative for over 400 customers, ensuring their needs are met and exceeded.
• Enhance Customer Loyalty: Introduce and promote the full suite of Radius products to build strong, lasting customer relationships.
• Tailored Communication: Adapt communication and engagement methods to suit the unique needs of each customer.
• Collaborative Teamwork: Work collaboratively with the wider team to support the company's strategic goals and objectives.
• Portfolio Support: Provide exceptional support to other portfolios as needed, maintaining the same level of excellence.

Qualifications

• Account Management Experience: Previous experience in an account management or sales role.
• Exceptional Communication Skills: Ability to communicate effectively and build rapport with diverse customers.
• Strategic Thinking: Proven ability to think strategically and plan effectively.
• Negotiation Expertise: Strong negotiation skills to manage and enhance customer relationships.
• Technical Proficiency: Good knowledge of Microsoft Office Products.

Additional Information

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.