Site Services Specialist I - Global Healthcare Support

KCR Placement; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Annual leave entitlements

Retirement planning offerings

Global Employee Assistance Programme (

LifeWorks

Life assurance

Flexible country-specific benefits

Job summary

ICON is seeking a Site Services Specialist I to join our Dublin, Ireland team. You will provide technical support to Investigator Sites, CRA, and Sponsors on protocol requirements, manage queries, and handle site logistics and testing coordination in a fast-paced environment.

Ideal candidates have a university degree in medicine or science, strong English, customer service experience, and knowledge of ICH-GCP.

Qualifications

• University degree in medicine, science, or equivalent.
• Excellent written and verbal English.
• Client / Customer service experience.
• Knowledge of ICH-GCP guidelines.
• Ability to work to tight deadlines.
• Experience in monitoring studies preferred.

Responsibilities

• Provide technical support to Investigator Sites, CRA, and Sponsors on protocol requirements.
• Investigate problems related to subject visits until resolution.
• Notify Sponsors, Investigators, and/or CRAs of values per protocol.
• Perform minor database updates and order supplies/kits for sites.
• Handle other relevant tasks as assigned by management.

Skills

English proficiency

Client / Customer service

ICH-GCP knowledge

Communication skills

Deadline-oriented

Monitoring experience

Education

University degree in medicine/science/equivalent

Job description

ICON is seeking a Site Services Specialist I to join our Dublin, Ireland team. You will provide technical support to Investigator Sites, CRA, and Sponsors on protocol requirements, manage queries, and handle site logistics and testing coordination in a fast-paced environment.

Ideal candidates have a university degree in medicine or science, strong English, customer service experience, and knowledge of ICH-GCP.