Site Services Specialist I

KCR Placement; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Annual leave entitlements

Retirement planning offerings

Global Employee Assistance Programme (

LifeWorks

Life assurance

Flexible country-specific benefits

Job summary

ICON is seeking a Site Services Specialist I to join our Dublin, Ireland team. You will provide technical support to Investigator Sites, CRA, and Sponsors on protocol requirements, manage queries, and handle site logistics and testing coordination in a fast-paced environment.

Ideal candidates have a university degree in medicine or science, strong English, customer service experience, and knowledge of ICH-GCP.

Qualifications

• University degree in medicine, science, or equivalent.
• Excellent written and verbal English.
• Client / Customer service experience.
• Knowledge of ICH-GCP guidelines.
• Ability to work to tight deadlines.
• Experience in monitoring studies preferred.

Responsibilities

• Provide technical support to Investigator Sites, CRA, and Sponsors on protocol requirements.
• Investigate problems related to subject visits until resolution.
• Notify Sponsors, Investigators, and/or CRAs of values per protocol.
• Perform minor database updates and order supplies/kits for sites.
• Handle other relevant tasks as assigned by management.

Skills

English proficiency

Client / Customer service

ICH-GCP knowledge

Communication skills

Deadline-oriented

Monitoring experience

Education

University degree in medicine/science/equivalent

Job description

Site Services Specialist I

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Job Advert Posting

At ICON, we have an incredible opportunity for a Site Services Specialist to join the team in either our Dublin, Ireland or Sofia, Bulgaria locations.

The Role:

• Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.

• Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.

• Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.

• Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details. Order supplies/kits for sites as per Sponsor, CRA, or site request.

• Any other relevant task assigned by management.

What you will need:

• University degree in medicine, science, or equivalent

• Working experience beneficial, ideally from a science background

• Excellent written and verbal English

• Client / Customer service experience

• Ideally previous monitoring experience in medium sized studies, including study start-up and close-out although not essential

• Knowledge of ICH-GCP guidelines and ability to review and evaluate medical data

• Excellent written and verbal communication

• Ability to work to tight deadlines

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well‑being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.