Site Director - Field Service Operations

Applied Materials; Leixlip; On-site; EUR 120,000 - 165,000; Full time

Job summary

Applied Materials in Ireland is seeking a Director of Site Operations & Service Transformation to provide strategic and operational leadership for a large service delivery organization. You will guide execution, drive performance, and shape the future of service delivery across the site.

In this role you will lead through a team of managers and senior leaders, foster strong customer partnerships, and advance a service-centric operating model.

Qualifications

• Bachelor’s degree or equivalent experience.
• 15+ years of leadership experience in large, customer-facing operations.
• Experience leading managers and leaders in complex operational environments.
• Experience within semiconductor, advanced manufacturing, or similar environments is advantageous.

Responsibilities

• Lead a large, multi-layered organisation through a team of managers and senior leaders.
• Drive operational performance, customer satisfaction, and service excellence across the site.
• Build and maintain strong relationships with customers, serving as a trusted partner.
• Lead organisational transformation toward a more service-centric operating model.
• Drive alignment, accountability, and collaboration across a senior leadership team.
• Develop and coach leaders, strengthening capability and performance.
• Identify and implement opportunities to improve efficiency and outcomes.
• Partner with regional and global leaders to execute strategic priorities.
• Use data and metrics to inform decisions and drive continuous improvement.
• Champion the highest standards of safety, quality, integrity and discipline.

Skills

Leadership experience

Strategic thinking

Executive presence

Change management

People development

Stakeholder management

Education

Bachelor’s Degree or equivalent experience

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next‑generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next‑generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: €120,000.00 - €165,000.00

Location: Dublin,IRL, Leixlip,IRL

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Director Site Operations & Service Transformation

Location: Leixlip, Ireland

At Applied Materials, we are helping shape the future of semiconductor manufacturing by delivering world class technology and services to our customers.

What You’ll Do

As a member of the Site Leadership Team, you will provide strategic and operational leadership to a large organisation responsible for the delivery of critical service and support operations.

• Lead a large, multi-layered organisation through a team of managers and senior leaders.
• Drive operational performance, customer satisfaction, and service excellence across the site.
• Build and maintain strong relationships with customers, serving as a trusted partner and ensuring successful delivery against evolving service commitments.
• Lead organisational transformation as the business continues its evolution toward a more service-centric operating model.
• Drive alignment, accountability, and collaboration across a highly experienced leadership team.
• Develop and coach leaders, strengthening organisational capability, leadership effectiveness, and overall performance.
• Identify and implement opportunities to improve operational efficiency, workforce effectiveness, and customer outcomes.
• Partner with regional and global leaders to execute strategic priorities and long-term business objectives.
• Use data, insights, and performance metrics to inform decision-making and drive continuous improvement.
• Champion the highest standards of safety, quality, integrity, and operational discipline.

What Success Looks Like

• Build credibility and trusted relationships across the site, customer, and regional leadership teams.
• Strengthen operational execution and leadership accountability across multiple functions.
• Deliver measurable improvements in service performance, customer satisfaction, and organisational effectiveness.
• Accelerate the organisation's transition toward a scalable, service-led business model.
• Build leadership capability and strengthen succession readiness across the organisation.
• Establish yourself as a key contributor to site strategy, business performance, and long-term growth.

What We’re Looking For

We’re interested in leaders who combine strong operational expertise with strategic thinking, executive presence, and the ability to lead through transformation and growth.

• Significant experience leading leaders within a complex operational, engineering, manufacturing, field service, or technology environment.
• Demonstrated success driving organisational transformation and business change.
• Strong customer-facing leadership experience with the ability to build trusted relationships at senior and executive levels.
• Experience leading large organisations through influence, coaching, and accountability.
• Demonstrated ability to balance people, operational, customer, and business priorities.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• A proven track record of building high-performing teams, developing future leaders, and strengthening organisational capability.
• Excellent collaboration and stakeholder management skills within a matrixed, global environment.

Why Applied Materials?

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

• Leading work that directly impacts one of the world’s most advanced semiconductor manufacturing environments.
• Influencing the future direction of a growing and strategically important services business.
• Working alongside exceptional technical, operational, and business leaders.
• Accessing meaningful leadership development and long-term career progression opportunities.
• Being part of a culture that values inclusion, innovation, collaboration, and continuous improvement.
• Taking on a highly visible leadership role with significant impact across the site and broader organisation.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Typically 15+ years of relevant leadership experience.
• Experience leading managers and leaders within customer-facing operational environments preferred.
• Experience within semiconductor, advanced manufacturing, engineering services, or similar complex operational environments is advantageous.

Additional Information

• Full time

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Yes, 20% of the Time

Relocation Eligible

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.