Site Automation Engineer - (Day Shift)

Brightmachines; Cork; On-site; EUR 70,000 - 90,000; Full time

Job summary

Bright Machines in Cork, Ireland is hiring a Site Service Engineer / Site Automation Engineer to own the performance and reliability of robotic assembly systems at a major customer site. You will troubleshoot hardware and software, use diagnostics, and drive continuous improvement, ensuring high uptime while coordinating with remote experts and customer teams.

The role requires 5+ years in a customer-facing technical role, automation/robotics experience, and relevant technical degrees.

Qualifications

• 5+ years in a customer-facing technical role.
• Experience in automation and robotics environments.
• Associate's Degree (Mechanical or Electrical); Bachelor’s Degree preferred.
• Automation, robotics, and PLC experience.
• Vision systems for inspection and interpolation; MATROX/COGNEX preferred.
• SolidWorks or CAD understanding; basic electrical/ pneumatic documentation.
• Robust documentation skills; able to read/edit technical docs.
• Experience with labeling applications and industrial printers.

Responsibilities

• Own multiple robotic assembly systems at a major tech customer.
• Interface with customer and manufacturing partners on system performance.
• Collect and share customer feedback for continuous improvement and product roadmap.
• Coordinate between remote experts and on-site field service engineers and production leads.
• Use diagnostics and live data to troubleshoot hardware/software issues and drive actions.
• Maintain status reports at various detail levels.
• Educate customers on device operation, maintenance, and repair.
• Deliver excellent customer service and address concerns promptly.

Skills

Customer-facing experience

Automation & robotics

Troubleshooting

Communication

Customer training

Education

Associate's Degree (Mechanical or Electrical)

Bachelor’s Degree preferred

Tools

FANUC IR + FANUC DCS

Beckhoff PLC

Vision systems

MATROX

COGNEX

SolidWorks

HERMES

ZEBRA

Job description

RETHINK MANUFACTURING

Theonly way toignite changeis to build the best team. At Bright Machines®,we’reinnovators and experts in our craft who have joined together tomanufacturetheAI and data centre infrastructureat the edge. We believeunifyingsoftware, intelligent automation, anddataisthe answerto delivering qualityand flexibilityatscale. We deliver products to meet the demands of today whilecontinuously investing in our Bright Factory modelto take advantage of what comes next.

Working with us meansyou’llhave the opportunity to make lasting, impactful changes for our company and our customers. Ifyou’reready to apply your exceptional skills toa brighter way of manufacturing AI infrastructure,we’dlove to speak with you.

ABOUT THE ROLE

Location: Cork, Ireland

Title: Site Service Engineer | Site Automation Engineer

The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site. This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts. You’ll use live data, diagnostic tools, and hands‑on automation and robotics troubleshooting to resolve hardware and software issues, drive continuous improvement, and ensure high system uptime. Strong communication, customer focus, and experience in automated manufacturing environments are key to success.

• You will be responsible for multiple robotic assembly systems deployed to a major tech customer
• You will be interacting with customer and customer manufacturing partner about performance of our equipment
• You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
• You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads
• Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
• Maintain status reports at various levels of detail and synthesis
• Educate and train customers on device operation, maintenance, troubleshooting and repair
• Provide excellent customer service, actively listen to customer concerns, and address issues

• 5 or more years in a customer-facing technical role
• Experience in an automation and robotics environment
• Associate's Degree (Mechanical or Electrical), Bachelor’s Degree preferred
• Automation, robotics, and PLC experience
  • Robotics preferable: FANUC IR + FANUC DCS knowledge
  • PLC preferable: Beckhoff PLC
  • Experience using Vision systems for inspection and point of interest interpolation
    • Preferable MATROX and COGNEX
    • General understanding of vision systems and optics
    • Experience with labeling applications
      • Industrial printers
        • Preferable: HERMES and ZEBRA
        • Understanding of complex programming (nested recipes)
        • Confidence around electro‑mechanical systems and a zest for diagnosing new systems with complex failure modes
        • Technical documentation experience (reading, creating, editing)
          • Understanding of electrical and pneumatic documentation
          • Understanding of 2D and 3D mechanical documentation
          • Basic skill/experience with 3D CAD software
            • Preferable: SolidWorks
        • Ability to repair and maintain mechanical systems
        • Self starter with ability to work productively with minimal supervision
        • Calm, collected demeanor and commitment to customer service
        • Good reporting, data collection, and analysis skills
  • Experience in an electronics manufacturing environment or similar
  • Familiarity with code, command line interfaces, and can find your way around a LAN. (Production‑style coding is not required)

  BE EMPOWERED TO CHANGE AN INDUSTRY

  Bright Machines is a next‑generation, AI‑enabled manufacturer focused on data centre infrastructure production. Bright Machines uses its proprietary AI‑based robotics and software to assemble AI infrastructure hardware products (i.e., data centre servers) for hyperscalers, neoclouds, and leading Original Equipment Manufacturers (OEMs) to reduce their time to revenue. With its Bright Factory model, Bright Machines builds higher quality data centre infrastructure at scale, addresses increasing market demands for computing power due to the surge of AI, and answers the call to the U.S. national mandate to reshore manufacturing.

  Bright Machines is headquartered in San Francisco, California, with an integration centre in Guadalajara, Mexico. The company has been recognized as one of Forbes’ AI 50, awarded “Best AI-based Solution for Manufacturing” by AI Breakthrough, named a “Technology Pioneer” by the World Economic Forum, and highlighted by several other leading technology and innovation organisations.