Site Automation Engineer - Ireland

Bright Machines; Cork; On-site; EUR 40,000 - 60,000; Full time

Job summary

Bright Machines is looking for a Site Service Engineer in Cork, Ireland. This role involves owning the performance and reliability of robotic assembly systems for a major customer. Key responsibilities include troubleshooting automation systems, providing training, and maintaining close communication with clients. Candidates should have over 5 years in a technical customer-facing role, experience in automation, and a relevant degree. This position may require travel up to 25% and work on the second shift.

Qualifications

• 5+ years in a customer-facing technical role.
• Experience in automation and robotics environments.
• Ability to repair and maintain mechanical systems.

Responsibilities

• Own performance and reliability of robotic assembly systems.
• Interact with customers regarding equipment performance.
• Use troubleshooting skills to assess hardware and software anomalies.

Skills

Customer-facing technical role experience

Automation and robotics

PLC experience

Troubleshooting skills

Customer service

Education

Associate’s Degree in Mechanical or Electrical

Tools

FANUC robotics knowledge

Beckhoff PLC

SolidWorks

Job description

RETHINK MANUFACTURING

At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience.

About The Role

Location: Cork, Ireland

Title: Site Service Engineer : Site Automation Engineer

The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site. This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts. You’ll use live data, diagnostic tools, and hands‑on automation and robotics troubleshooting to resolve hardware and software issues, drive continuous improvement, and ensure high system uptime. Strong communication, customer focus, and experience in automated manufacturing environments are key to success.

What You Will Be Doing

• Responsible for multiple robotic assembly systems deployed to a major tech customer
• Interact with the customer and customer manufacturing partner about performance of our equipment
• Collect customer feedback and share it within our organization as part of the continuous‑improvement process and product roadmap development
• Serve as the primary interface between a team of remote technical experts and on‑site field service engineers and customer production leads
• Use troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
• Maintain status reports at various levels of detail and synthesis
• Educate and train customers on device operation, maintenance, troubleshooting and repair
• Provide excellent customer service, actively listen to customer concerns, and address issues
• Travel up to 25%, mostly for training with possible support of other EMEA sites
• Be able to work on 2nd shift

What You Will Bring

• 5 or more years in a customer‑facing technical role
• Experience in an automation and robotics environment
• Associate’s Degree (Mechanical or Electrical); Bachelor’s Degree preferred
• Automation, robotics, and PLC experience
  • Robotics preferable: FANUC IR + FANUC DCS knowledge
  • PLC preferable: Beckhoff PLC
• Experience using Vision systems for inspection and point of interest interpolation
  • Preferable MATROX and COGNEX
  • General understanding of vision systems and optics
• Experience with labeling applications
  • Industrial printers
    • Preferable: HERMES and ZEBRA
• Understanding of complex programming (nested recipes)
• Confidence around electro‑mechanical systems and a passion for diagnosing new systems with complex failure modes
• Technical documentation experience (reading, creating, editing)
  • Understanding of electrical and pneumatic documentation
  • Understanding of 2D and 3D mechanical documentation
  • Basic skill/experience with 3D CAD software
    • Preferable: SolidWorks
• Ability to repair and maintain mechanical systems
• Self‑starter with ability to work productively with minimal supervision
• Calm, collected demeanor and commitment to customer service
• Good reporting, data collection, and analysis skills

IT WOULD BE GREAT IF YOU HAD

• Experience in an electronics manufacturing environment or similar
• Familiarity with code, command line interfaces, and capability to navigate a LAN (production‑style coding is not required)