Shift Lead - Blackrock - Republic of Ireland

Marks and Spencer; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus

Pension scheme

Wellbeing support

Job summary

Marks & Spencer in Ireland seeks a confident Full-time Shift Lead to oversee floor readiness, while coordinating resources to serve, sell and fill. You will drive productivity, coach colleagues for opening readiness, and ensure a clean, safe, and well-presented store.

You will model great customer service and assist managers with performance observations. The role involves key-holder responsibilities, opening/closing duties, and supporting nearby stores when needed, all within a dynamic retail

Qualifications

• Must-have mindset for store operations, handling open/close tasks and ensuring floor readiness.
• Strong knowledge of customer service practices and brand standards.
• Familiarity with store safety, presentation, and stock control processes.
• Ability to interpret store data and respond to changing conditions.
• Excellent communication and teamwork with colleagues and managers.
• Flexibility to work varying shifts and adapt to store needs.

Responsibilities

• Lead the fill operation to ensure a ready-to-trade sales floor.
• Coach colleagues on One Best Way and drive productivity for opening.
• Allocate resources to deliver quick payment experience.
• Enable daily operational processes across all store areas.
• Coordinate team to maintain a clean, safe, and well-presented store.
• Role model customer service and M&S behaviours.
• Assist Colleague Managers by sharing observations to boost performance.
• Support nearby stores if required.
• Be a key holder and respond to call-outs; handle opening/closing tasks.

Skills

Digital capability

Systems access

Commercial operations

Operational excellence

VM principles

Customer communication

Teamwork

Legal requirements

Duty management

Presentation standards

Attention to detail

Data interpretation

Adaptability

Job description

All the details

This is a Full time position and requires flexibility for opening and closing times.

• Lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague Manager
• Coach colleagues on One Best Way and driving productivity in readiness for store opening
• Enable all daily operational processes to be implemented efficiently across all areas of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Purpose of the Shift Lead

• Lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague Manager
• Coach colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across all areas of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model for great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

What's in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• Full maternity pay for 26 weeks.
• WorkLife options, including 4-day working week or 9-day fortnight.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Your Profile:

• Good level of digital capability and can access and utilise relevant systems
• Good knowledge of the commercial operation, brilliant basics and operational excellence
• Current working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change