Shift Lead

Aramark; Galway; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Aramark Food Services is recruiting a Shift Lead to join their team in Boston Scientific. You will lead the catering service on shift, supervise the team and ensure high standards of food safety and customer service.

Ideal candidates will have proven supervisory experience in high-end cafés or restaurant settings, HACCP/food safety training, and strong organisational skills to manage stock, cash handling and daily operations.

Qualifications

• Experience supervising a team in a cafe/restaurant setting.
• Proven track record in delivering customer service.
• HACCP/food safety training completed.

Responsibilities

• Lead by example in preparing high-quality products, especially at the barista/bar.
• Supervise day-to-day catering operations and staff, ensuring standards are met.
• Assist with stock control, deliveries and waste minimisation.
• Maintain a safe, HACCP-compliant work environment.
• Liaise with Unit Manager and cover in their absence when required.
• Contribute to training and development of the catering team.
• Deliver excellent customer service to clients and customers.
• Ensure front-of-house areas are merchandised per SOPs.
• Ensure smooth daily catering facility operations.
• Handle customer requests, feedback and complaints satisfactorily.
• Complete weekly bookwork as required.
• Support HACCP procedures and health and safety regulations.
• Maintain high standards of health, safety and HACCP.

Skills

Team management

HACCP/Food safety

Cash handling

Computer literacy

Merchandising / promotions

Problem solving

Tools

Point-of-sale systems

Job description

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Aramark Food Services is currently recruiting for a Shift Lead to join their team in Boston Scientific. Reporting to the Unit Manager, this individual will have responsibility for leading the shift and assist supervising the catering services provided in this restaurant. If you have a passion for food and service and thrive on working in a team then this might be the ideal job for you. This is an excellent opportunity for somebody with a proven track record in supervising a high-street deli bar.

Job Responsibilities

• Leading by example in preparing delicious, high-quality product with a focus on the barista bar
• Supporting the day-to-day supervision of the catering team, ensuring standards are consistently met
• Supporting stock control, deliveries, and minimising waste
• Ensuring a safe and healthy work environment by adhering to all Health & Safety regulations
• Liaising with the Unit Manager and stepping up in their absence when required
• Assist in the training and development of the catering team
• Provide excellent customer service to all clients and customers
• Ensure Front of house areas are merchandised as per unit SOP’s
• Ensure that the catering facility runs smoothly on a day to day basis
• Handle customer requests, feedback and complaints in a satisfactory manner
• Complete weekly bookwork as required
• Implement HACCP procedures and Health and Safety regulations
• Ensure that the highest standards of Health and Safety and HACCP are maintained in the catering facility
• Good leadership skills with a proven track record in supervision of junior administration staff.

Qualifications

• Experience in merchandising, working with brands and promotions would be a distinct advantage
• Proven experience of managing a team
• At least 1 years’ experience in a supervisory or assistant manager capacity in a high-end café/coffee shop or high street restaurant setting
• HACCP/Food safety trained
• Problem Solving abilities and capable of working to own initiative and tight deadlines
• Experience in cash handling, computer literate