ServiceNow Developer (HR) - AVP

SMBC Group; Dublin; Hybrid; EUR 53,000 - 101,000; Full time

Benefits offered by this job

Hybrid working

Competitive benefits

Pension provision

Learning and development opportunities

Job summary

SMBC Group is seeking a skilled ServiceNow professional to develop HRSD and IRM capabilities across EMEA. You will own end-to-end changes, design secure workflows, and build integrations with SAP SuccessFactors while ensuring compliance with governance and audit requirements.

The role focuses on reliability, automated testing, and data integrity, with hybrid working and a competitive benefits package. Travel is limited to occasional visits as needed.

Qualifications

• Comprehensive experience with HRSD and IRM modules on ServiceNow.
• Strong knowledge of Flow Designer, IntegrationHub, REST/SOAP patterns.
• Understanding of data models, security roles, ACLs and data protection.

Responsibilities

• Configure and customize ServiceNow HRSD/IRM components.
• Develop and maintain HR processes, catalog items and integrations.
• Collaborate with HR and IT stakeholders to translate requirements.
• Ensure standard practices and minimize unnecessary customisation.
• Troubleshoot issues and support upgrades and patching.
• Document designs for governance and audit.

Skills

ServiceNow HRSD

IRM

REST/SOAP integrations

Security & compliance

Scripting

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

HRSD Implementation Specialist

Tools

Flow Designer

IntegrationHub

SAP SuccessFactors

CI/CD pipelines

Job description

Sumitomo Mitsui Finance Dublin Limited (SMFD) is a wholly owned subsidiary of SMBC and is growing rapidly as a Centre of Excellence for the bank’s universal banking business across EMEA. It provides a range of technology and operational support services, aligned to SMBC’s growth, innovation, and transformation strategies.

Purpose of Job

The purpose of this role is to develop the ServiceNow HRSD and IRM capabilities used across EMEA. Working directly with HR, Compliance and technology stakeholders, the role translates business and regulatory requirements into secure, supportable workflows, integrations, employee services and automated controls.

The role provides end-to-end ownership of assigned changes, including analysis, technical design, configuration and development, testing, release support, production monitoring and defect resolution. A particular focus is maintaining the reliability and data integrity of integrations between ServiceNow, SAP SuccessFactors and related enterprise systems.

The role will strengthen the operational resilience of the platform by introducing automated testing, job monitoring, reconciliation and error-handling capabilities. It works closely with JRIA platform teams, delivery partners and regional stakeholders to ensure solutions follow ServiceNow development standards, minimise unnecessary customisation and meet security, governance and audit requirements.

The anticipated salary range for this role is €53,000.00 – €101,000.00, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

Background

• The core focus of this role will be development of ServiceNow HRSD capability in EMEA. This role will work independently within an HR Technology team.
• The role involves working closely with business customers and other members of ITSD team to deliver optimal and prioritised business solutions

Facts and Scale

• Work will be development focussed.
• Possible occasional travel (Max 1-2 per year)

Accountabilities and Responsibilities

• Configure and customize components within the ServiceNow platform, including:
  • Case and Knowledge Management
  • Employee Service Center
  • Lifecycle Events (Onboarding, Offboarding)
• Develop and maintain catalog items, workflows, business rules, and integrations for HR processes.
• Collaborate with HR stakeholders to gather requirements and translate them into technical solutions.
• Ensure compliance with ServiceNow best practices and minimize customizations.
• Troubleshoot and resolve issues related to HRSD modules.
• Participate in upgrades and patching activities, ensuring HRSD features remain compatible.
• Document technical designs and configurations for governance and audit purposes.

Knowledge, Skills, Experience and Qualifications

Knowledge

• Comprehensive knowledge of the ServiceNow platform, with particular emphasis on HR Service Delivery (HRSD), Integrated Risk Management (IRM) and their supporting components.
• Knowledge of Flow Designer, IntegrationHub and REST/SOAP integration patterns, including authentication, error handling, monitoring and data reconciliation.
• Detailed understanding of the ServiceNow data model, HR-specific tables, roles, access controls and the protection of sensitive employee information.
• Knowledge of integration principles for SAP SuccessFactors and other enterprise systems, including data mapping, interface scheduling, troubleshooting and maintaining data integrity.
• Knowledge of Automated Test Framework, regression testing, update sets, release management and ServiceNow upgrade and deployment practices.
• Understanding of security, governance, audit and operational-control requirements within a regulated enterprise environment.
• ServiceNow Certified System Administrator, Certified Application Developer and HRSD Implementation Specialist certifications are desirable.

Skills

• Configure and enhance HRSD and IRM workflows using declarative tools and targeted scripting.
• Build and troubleshoot integrations (SuccessFactors, IAM, payroll) with error handling and data reconciliation.
• Implement secure data models and optimize performance through query/script tuning.
• Develop intuitive user experiences and dashboards for HR and risk/compliance processes.
• Collaborate in agile sprints, translate requirements into technical solutions, and produce clear documentation.

Experience

• Demonstrable experience of ServiceNow development with hands-on HRSD and/or IRM module delivery.
• Practical experience with integrations (SuccessFactors or similar) using IntegrationHub and APIs.
• Exposure to security models (roles, ACLs) and compliance/audit requirements in enterprise environments.
• Participation in platform upgrades, regression testing, and CICD pipeline usage.
• Delivered solutions in agile teams, including backlog management and stakeholder engagement.

Customer Focus

Driving Change

Driving Results

Judgement and Decision Making

Strategic and Visionary

Trust and Integrity

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
• Access a wide range of learning and development opportunities and career progression opportunities

About SMBC

A trusted partner for the long term
United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.
Find out more about what we do and who we are at https://www.smbcgroup.com/emea/careers