Service Support Associate

Seetec Ireland; Dublin; Hybrid; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Health insurance

Life assurance

Birthday day off

Salary review

BenefitHub discounts

Job summary

Seetec Ireland is recruiting a Service Support Associate to provide first-line client contact and support employers to verify employment milestones. You will liaise with delivery centres, schedule initial appointments, answer queries, and verify employment data across the client journey.

The role requires strong communication, target-driven performance, and excellent customer service. Hybrid working in Republic of Ireland is available with a competitive salary and benefits.

Qualifications

• Leaving Certificate standard as a minimum.
• Experience in telephone-based or face-to-face customer service delivery.
• Experience in a target-driven environment.
• Strong organisational skills and attention to detail.
• Positive, professional interpersonal communication.

Responsibilities

• Document all call information and complete paperwork.
• Research and clarify required information.
• Liaise with delivery centres to gather information and resolve issues.
• Identify and elevate priority issues.

Skills

Communication skills

Customer service

Administration

Team player

Microsoft Office

Education

Leaving Certificate

Tools

Microsoft Office

Job description

We’re recruiting a Service Support Associate to join our amazing team!

You’ll provide first line and on-going contact with clients and also contact with employers in order to process quality information to verify our clients’ employment milestones.

You’ll be contacting both clients and employers and any support required, liaising with our delivery centres to validate job information and employment data and also producing various compliance reports. Working with our delivery centres you’ll support our clients across the length of their client journey, whether they are accessing our service in our centres or whilst in their new employment.

This role will be from the very start of the client’s journey, scheduling, and mailing letters for initial appointments, calling them to welcome them to our service, answering any of their queries, and after they are successful in gaining employment by verifying their periods of employment at various intervals as directed by our Commissioners.

You’ll also have your own delegated tasks and projects completing varied and ever evolving tasks with the goal of supporting our frontline teams in delivering high quality and performance across all of our contracts.

Our ideal candidate will have excellent communications skills and love working in a fast-paced environment.

You may have previous experience in a contact centre or an administration role, however, we aren’t always looking for someone who ticks every single box, we’re looking for someone who can provide a positive excellent customer service and provide information in a concise and clear nature.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €27,600 with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Company Pension Scheme
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership

Seetec Group

is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee-owners People are at the front, centre and heart of every service we provide and each decision we make. What it means to be employee-owned.

What our People say

Location

Flexible location/Hybrid working in Republic of Ireland in one of our centres

Hours

37.5 hours a week, Monday to Friday between 08.30am to 5pm

Closing Date

18 August 2026

Key Responsibilities

• Document all call information and complete paperwork.
• Research and clarify required information.
• Liaise with our delivery centres to gather information and resolve issues.
• Identify and elevate priority issues.

For full job description follow the link Service Support Associate

Skills and Experience

• Qualifications – Leaving Certificate standard as a minimum
• Previous experience of telephone based or face to face customer service delivery
• Successful experience of working within a target driven environment
• Proven organisational skills with a high level of attention to detail
• Effective and demonstrable team player
• A positive outlook with excellent interpersonal skills
• The ability to communicate in a friendly and professional manner by all communication methods
• Ability to adapt to change
• Initiative to utilise available resources to identify solutions
• Competent in the use and purpose of IT, including Microsoft Office
• 1+ years working in an administration role
• Previous experience of working with disadvantaged groups
• Qualification / Training in customer services

Additional Information

SEETEC EMPLOYMENT AND SKILLS IRELAND deliver Employability services across Ireland through various Government contracts (Department of Social protection) to assist the long term unemployed in returning to the workforce through upskilling and job brokering.

Working with over 10,000 Irish businesses and employers, Seetec has helped over 45,000 people into work in Ireland to date. The company directly employs over 120 people in Ireland working in locations across Ireland primarily in Dublin, Louth, Meath, Athlone, Longford, Mullingar, Galway and Mayo.

Seetec Employment and Skills Ireland is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern values.

Seetec Employment and Skills Ireland is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.