Service Supervisor

KONE; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Company car or a van

Kone training programs

Company Pension Scheme

Job summary

KONE Ireland is seeking a Service Supervisor to lead our field service team, ensuring safe, reliable maintenance and high customer satisfaction. You will coach Maintenance Technicians, optimise service delivery, manage schedules and safety compliance, and help grow the service business.

You will build strong customer relationships, drive performance, and maintain a focus on quality and efficiency in a fast-paced environment.

Qualifications

• Experience leading or supervising field-based teams.
• Strong customer-facing communication and relationship-building skills.
• Ability to prioritise and make decisions in a fast-paced environment.
• Understanding of operational performance, costs and service delivery.
• Commitment to safety and continuous improvement.

Responsibilities

• Lead, coach and develop Maintenance Technicians to deliver high-quality service.
• Build strong relationships with customers and ensure service commitments and satisfaction.
• Drive safety culture through field presence, audits and compliance.
• Manage day-to-day service operations, schedules, response times and KPIs.
• Identify repair opportunities and contribute to service sales.

Skills

Team leadership

Customer focus

Communication

Organisational skills

Safety culture

Commercial awareness

Job description

• At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts and escalators as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
  
  

• At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts and escalators as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
  
  

At KONE, we're looking for a Service Supervisor to lead our field service team, ensuring we deliver safe, reliable and high-quality maintenance services to our customers every day.

You'll play a key role in leading and developing a team of Maintenance Technicians, building strong customer relationships, and ensuring operational, safety and financial targets are consistently achieved.

What You'll Be Doing

• Leading, coaching and developing a team of Maintenance Technicians to deliver outstanding service and performance.
• Building strong relationships with customers, ensuring service commitments are met and customer satisfaction remains high.
• Driving a strong safety culture through field presence, audits and compliance with KONE and industry standards.
• Managing day-to-day service operations, ensuring maintenance schedules, response times and operational KPIs are achieved.
• Supporting business growth by identifying repair opportunities, improving customer retention and contributing to service sales.
  
  

What we're looking for:

• Experience leading or supervising operational or field-based teams.
• A customer-focused mindset with excellent communication and relationship-building skills.
• Strong organisational skills with the ability to prioritise and make decisions in a fast-paced environment.
• Commercial awareness with an understanding of operational performance, costs and service delivery.
• A commitment to safety, continuous improvement and developing people.
  
  

We offer a range of fantastic benefits to our employees including:

• Excellent salary depending on experience
• Annual bonus up to 10%
• Company car or a van
• Strong and clear progression so that you can reach your full potential
• Kone training programs
• Company Pension Scheme
  
  

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/