Service Operations Specialist

EPS Group; Mallow; Hybrid; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Laptop/desktop provided

Work mobile phone provided

CPD accredited employer

Job summary

EPS Group is seeking a Service Operations Specialist to provide advanced operational, administrative, and systems support to the Cork/Kerry Service & Repairs team. You will act as a link between Service Coordination, Asset & Interventions, Quality Assurance, Health & Safety, and management reporting.

You will own reporting systems, drive process improvements, maintain document control and manage databases while supporting multiple workstreams to deliver efficient service operations.

Qualifications

• Third level qualification in Business, IT, Engineering Administration or related discipline.
• Minimum 5 years' experience in administrative, operational support, service coordination, quality, or systems support roles.
• Experience in engineering, manufacturing, utilities, construction, or service environments.
• Experience supporting multi-disciplinary operational teams.
• Advanced Microsoft Office skills.
• Experience using ERP/workflow/asset management platforms.
• Strong data management and reporting capabilities.
• Experience maintaining databases and business information systems.
• Ability to analyse operational data and produce management reports.

Responsibilities

• Support Service Coordinators in planning, scheduling, and administration of service activities.
• Assist with coordination and monitoring of planned and reactive maintenance programmes.
• Prepare quotations, service proposals, and supporting documentation for customer works.
• Monitor work order progress and ensure accurate system updates.
• Support resource planning activities and provide administrative support across multiple operational workstreams.
• Maintain asset records and intervention documentation.
• Develop and maintain reports, dashboards, and performance metrics.
• Liaise with internal departments regarding system development and reporting requirements.
• Provide administrative support to quality and compliance processes.
• Support HQSE records and safety documentation.
• Assist with procurement, sourcing, and cost information for quotations and invoicing.

Skills

Organisational skills

Analytical thinking

Multitasking

Attention to detail

Communication

Stakeholder management

Process improvement

Education

Bachelor-level degree

Tools

Maximo

ERP systems

Power BI

Job description

The Service Operations Specialist will provide advanced operational, administrative, and systems support to the Cork/Kerry Service & Repairs team. This role is responsible for supporting the day-to-day delivery of service activities while acting as a key link between Service Coordination, Asset & Interventions, Quality Assurance, Health & Safety, and management reporting functions.

The successful candidate will work alongside and support the departmental coordinators while taking ownership of reporting systems, process improvement initiatives, document control, database management, quality administration, and business support activities. The role will help drive operational efficiencies, maintain compliance standards, and support the continued development of departmental systems and processes.

Key Responsibilities

Operational & Service Support

• Support Service Coordinators in the planning, scheduling, and administration of service activities.
• Assist with the coordination and monitoring of planned and reactive maintenance programmes.
• Prepare quotations, service proposals, and supporting documentation for customer works.
• Monitor work order progress and ensure accurate system updates.
• Support resource planning activities and provide administrative support across multiple operational workstreams.

Asset & Interventions Support

• Support the Asset & Interventions team with planning, reporting, and data management activities.
• Maintain accurate asset records and intervention documentation.
• Assist with the preparation and tracking of intervention programmes and associated reporting requirements.
• Ensure documentation and records are maintained in accordance with company procedures and client requirements.

Systems & Reporting

• Act as departmental lead for operational reporting systems including Maximo and other Uisce Eireann reporting platforms.
• Develop and maintain reports, dashboards, and performance metrics to support operational decision-making.
• Identify opportunities to improve system functionality, reporting accuracy, and workflow efficiencies.
• Liaise with internal departments regarding system development and reporting requirements.

Quality Assurance & Compliance

• Provide administrative support to the ICA function within the department.
• Assist in quality control monitoring and document verification processes.
• Maintain quality records, audits, corrective actions, and related documentation.
• Support continuous improvement initiatives arising from audits, inspections, and operational reviews.
• Assist with document control and revision management across departmental systems.

Health, Safety & Training Support

• Support management in maintaining departmental HQSE records and compliance documentation.
• Ensure service documentation aligns with current safety standards and company procedures.
• Support preparation for internal and external audits.

Procurement & Commercial Support

• Prepare and process purchase requisitions and purchase orders.
• Assist with sourcing, ordering, and tracking materials required for service operations.
• Maintain supplier records and liaise with vendors regarding deliveries and documentation.
• Assist in preparing cost information and supporting documentation for quotations and invoicing.

Essential Requirements

Education & Experience

• Third Level Qualification in Business, Information Technology, Engineering Administration, or a related discipline.
• Minimum 5 years' experience in an administrative, operational support, service coordination, quality, or systems support role.
• Experience working within engineering, manufacturing, utilities, construction, or service-based environments.
• Experience supporting multi-disciplinary operational teams.

Technical Skills

• Advanced Microsoft Office skills.
• Experience using ERP systems, workflow systems, or asset management platforms.
• Strong data management and reporting capabilities.
• Experience maintaining databases and business information systems.
• Ability to analyse operational data and produce management reports.

Professional Skills

• Excellent organisational and planning abilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• High attention to detail and accuracy.
• Strong communication and stakeholder management skills.
• Ability to work collaboratively across operations, administration, quality, and management teams.
• Proactive approach to identifying and implementing improvements.

Desirable Requirements

• Experience working with Maximo or similar asset management systems.
• Experience supporting ISO Quality Management Systems.
• Knowledge of Health & Safety management systems and regulatory requirements.
• Experience in document control and audit preparation.
• Qualification or training in Quality Assurance, Continuous Improvement, or Project Administration.
• Experience developing reports and dashboards using Power BI or similar reporting tools.
• Understanding of Uisce Eireann reporting and compliance requirements.
• Continuous improvement orientated.
• Strong team player capable of leading administrative and process initiatives.

Compensation Package

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• CPD accredited employer
• A collaborative and supportive work environment
• Laptop or desktop and work mobile phone provided

See company website for more information on the benefits of working in EPS Group

Equal Opportunity Statement

• EPS Group is an equal opportunities employer.

Company Profile

Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Northern Europe.

We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and ground breaking technologies to Ireland and working to improve the country's water infrastructure.

Our vision is to be the best and most rewarding place to work for our teams, to be our customer's outstanding partner of choice and we are committed to being a Net Zero, sustainable business.