Service Integration Manager - Dublin

Nexus Jobs Limited; Dublin; On-site; EUR 90,000 - 120,000; Part time

Job summary

Nexus Jobs Limited in Dublin seeks a Service Integration Manager to mature IT Service Management for a major client. You will lead governance, manage onboarding of 20-40 external resources, and ensure ITTP deliverables align with strategy and budget goals.

You will partner with business groups, provide ITSM consulting, and drive SOP alignment and business cases. This is a 6 month contract based in Dublin, requiring strong ITIL and stakeholder leadership.

Qualifications

• Bachelor's degree in computer science, engineering or IT; advanced degree a plus.
• 7+ years IT, ITIL and Service Management experience.
• 5+ years IT services or IT service improvement initiatives; pharma/Life Science experience preferred.

Responsibilities

• Assure ITTP delivery towards the assigned business area(s) – partner with ITTP teams to align deliverables.
• Oversee onboarding of aligned customer group to ITTP services and scope onboarding projects.
• Build strong business relationships via governance meetings.
• Act as initial contact for business needs; evaluate feasibility with relevant customer.
• Serve as focal/escalation point for ITTP initiatives; help prepare business cases.
• Provide ITSM consulting expertise towards the relevant business area(s).
• Lead solution visioning sessions, including requirement gathering and rationalization.
• Support SOP alignment across relevant customers.
• Assist yearly budget review and demonstrate efficiency with budget impact.
• Ensure adherence to financial processes for ITTP Projects and IT Operations (SLAs, CARs).

Skills

IT Service Management

ITIL

Stakeholder management

Budget governance

Leadership

Education

Bachelor's degree in computer science / engineering / IT

Advanced degree and related accreditations

Job description

Service Integration Manager - Dublin

Support the maturation of IT Service Management within their aligned customer group in line with IT Strategic direction to standardize and align to one way of delivering IT Service Excellence:

• Assure ITTP delivery towards the assigned business area(s) – work in close partnership with aligned customer group and ITTP teams to ensure that project progress, quality and budget is aligned across all relevant ITTP deliverables.
• Oversee onboarding of aligned customer group to ITTP services ensuring that changes to customer operations are understood and onboarding projects are scoped and delivered to support the wider IT strategy of a single way for managing IT service delivery. This will involve being able to co-ordinate the activities of significant numbers (20-40) external resources engaged in the execution of onboarding and ongoing exploitation.
• Build strong business relationship with stakeholder groups through leadership of regularly scheduled governance meetings
• Act as initial contact point for business needs; evaluate feasibility of potential projects in coordination with relevant customer.
• Serve as focal / escalation point for the ITTP initiatives within his/her area of responsibility, partner with the business to add value when preparing business cases.
• Provide ITSM consulting expertise towards the relevant business area(s).
• Lead solution visioning sessions, including requirement gathering and rationalization.
• Support the understanding and alignment of standard operating processes (SOPs) across relevant customers.
• Support the establishment and management of the yearly budget review demonstrating efficiency initiatives with positive budget impact for the relevant business area(s), ITTP and IT.
• Ensure adherence to financial processes to support ITTP Projects and IT Operations activities for the relevant business area(s) – e.g. Service Level Targets, CARs
• Bachelor's degree in a computer science, engineering or information technology discipline. An advanced degree and related accreditations a plus.
• 7+ years of experience within IT, ITIL and Service Management
• 3+ years of experience within the Pharma / Life Science industry preferable
• 5+ years demonstrated experience managing IT services or delivering IT service improvement initiatives.

This is a 6 month contract in Dublin.