Service Desk Supervisor

University of Limerick; Limerick; On-site; EUR 45,000 - 65,000; Full time

Job summary

University of Limerick invites applications for the Service Desk Supervisor within the Information Technology Division. You will lead the ITD Service Desk, the frontline for staff, students and visitors, ensuring timely resolution of incidents and requests.

This permanent role offers an opportunity to contribute to service delivery in a research-led university and to develop a customer-focused, process-driven support environment.

Job description

University of Limerick local time: 23-October-2026 22:06

Job Spec

Service Desk Supervisor

Applications are invited for the following position:

Title of Post: Service Desk Supervisor

JOB SYNOPSIS

Responsible for managing the ITD Service Desk which is the first point of contact for all staff, student and visitors’ queries.

Office of the Director of Information Technology

Contract Type: Permanent

University of Limerick is a research-led, energetic and enterprising institution with a proud record of innovation and excellence in education and scholarships. We value creativity, curiosity and excellence in our inclusive community which is committed to social good. Our motto Eagna chun Gnímh translates as Wisdom for Action reflecting our mission to contribute to the discovery of new knowledge for a better world.

Informal enquiries regarding the post may be directed to:

Ms Maria Linnane
Head - Service Delivery
Information Technology Division
University of Limerick
Email: [e-mail]

The closing date for receipt of applications is Monday, 16th November 2026
Applications must be completed online before 12 noon, Irish Standard Time on the closing date.

Please note your application must include:

A letter of introduction and a current CV indicating how you meet the criteria outlined in the Job description.
A completed online application form.

Are you currently legally entitled to work and reside in Ireland?

If you are not currently an EEA Citizen and have stated that you are currently legally entitled to work and reside in Ireland, you MUST upload a copy of your current Visa and Work permit in the attachments section application form. Unfortunately, if the attachment, as noted, is required and not provided your application cannot be processed.

Please note your current work authorisation status must allow you to fulfil the terms of the contract on offer.

Please email [e-mail] if you experience any difficulties

Applications are welcome from suitably qualified candidates.

Further information for applicants and application material is available online from: University of Limerick Vacancies

We are committed to upholding the principles of fairness, equality, and transparency in pay, in line with the EU Pay Transparency Directive (Directive (EU) 2023/970)

Many thanks for your interest in this role.