IT Service Desk Lead | Staff & Student Support

University of Limerick; Limerick; On-site; EUR 45,000 - 65,000; Full time

Job summary

University of Limerick invites applications for the Service Desk Supervisor within the Information Technology Division. You will lead the ITD Service Desk, the frontline for staff, students and visitors, ensuring timely resolution of incidents and requests.

This permanent role offers an opportunity to contribute to service delivery in a research-led university and to develop a customer-focused, process-driven support environment.

Job description

University of Limerick invites applications for the Service Desk Supervisor within the Information Technology Division. You will lead the ITD Service Desk, the frontline for staff, students and visitors, ensuring timely resolution of incidents and requests.

This permanent role offers an opportunity to contribute to service delivery in a research-led university and to develop a customer-focused, process-driven support environment.