Service Desk Analyst

Anduril; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Anduril Industries is seeking a proactive Service Desk Analyst to join the IT Operations team in Dublin. You will be the on-site technical point of contact and bridge handoffs between Dublin, Australia, and the US East Coast, performing end-to-end deskside support, hardware provisioning, local inventory management, and access support for CAD/PLM tools with US engineering collaboration.

You will join a fast-growing European footprint, wearing multiple hats to ensure mission-critical tech is

Qualifications

• 1–3+ years in IT Service Desk, Deskside or IT Technician role.
• Hands-on troubleshooting of PC/Apple hardware, Windows 10/11, macOS and Linux.
• Ability to manage tickets end-to-end with minimal micromanagement.
• Experience with Jira Service Management or similar ticketing systems.
• Excellent customer service and clear communication.
• On-site 5 days a week in Dublin with occasional travel.

Responsibilities

• Own, triage, resolve, and eliminate L1/L2 tickets via Jira Service Management.
• Image, configure, deploy, repair, and retire endpoint devices (Windows, macOS, Linux).
• Deskside and office support for the Dublin hub, setting up new-hire workstations.
• Support follow-the-sun escalations across time zones (APAC → EMEA → US).
• Maintain accurate local hardware inventory, RMAs, e-waste disposition, and secure peripherals.
• Support license assignment and first-line troubleshooting for core software (M365, Adobe, Lucid, Slack) and engineering tools.
• Create knowledge base articles and SOPs for internal IT.
• Travel to other regional offices (e.g., London, Amsterdam) as needed.

Skills

Ticket management

Deskside Support

Hardware Provisioning

Windows/macOS/Linux

Jira Service Management

Tools

Jira Service Management

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE JOB

We are seeking a proactive, hands-on Service Desk Analyst to join our IT Operations team based in Dublin. In this role, you will be the primary on-site technical point of contact for our rapidly expanding Dublin office, while also acting as a vital link in Anduril’s global support model—bridging handoffs between our teams in Australia, Dublin, and the US East Coast. Because our European footprint is agile and fast-growing, you will wear multiple hats: providing end-to-end deskside support, building and provisioning hardware, managing local inventory, and supporting engineering tool access (including CAD/PLM environments) in partnership with our US engineering teams.

ABOUT THE TEAM

We are a dynamic, distributed IT Operations team powering Anduril’s workforce across three continents. We don't just close tickets, we build scalable IT systems, streamline workflows, and ensure every employee has the hardware and software they need on day one. You’ll be joining a tight-knit, highly autonomous group that wears multiple hats, values proactive problem-solvers, and plays an active part in supporting mission-critical technology around the clock.

WHAT YOU'LL DO

• End-to-End Ticket Management: Own, triage, resolve, and eliminate L1/L2 support tickets via Jira Service Management, ensuring high-quality, timely resolutions for local and remote staff.
• Hardware Lifecycle & Provisioning: Image, configure, deploy, repair, and retire endpoint devices (Windows 10/11, macOS, and Linux laptops, desktops, monitors, and peripherals).
• Deskside & Office Support: Provide hands-on deskside troubleshooting for the Dublin hub, setting up new-hire workstations and supporting local meeting room / AV tech.
• Global "Follow-the-Sun" Collaboration: Support critical escalations and tickets transitioning across time zones (APAC > EMEA > US East Coast).
• Asset & Inventory Management: Maintain accurate tracking of all local hardware inventory, spare parts, RMAs, e-waste disposition, and secure peripheral deployment (encrypted drives, mobile devices).
• Software & Tool Administration: Support license assignment, installation, and first-line troubleshooting for core enterprise software (Microsoft 365, Adobe, Lucid, Slack, etc.) and coordinate local access/updates for specialized engineering tools (e.g., Siemens NX/CAD, Teamcenter/PLM).
• Documentation & Continuous Improvement: Identify recurring issues, build out user-facing knowledge base articles, and standard operating procedures (SOPs) for internal IT.
• Travel & Multi-Site Support: Support potential travel to other regional offices/hubs (e.g., London, Amsterdam) as our European footprint expands.

REQUIRED QUALIFICATIONS

• Experience: 1–3+ years of experience in an IT Service Desk, Deskside Support, or IT Technician role.
• Operating Systems & Hardware: Strong hands-on troubleshooting knowledge of PC and Apple hardware, Windows 10/11, macOS and Linux.
• Independence & Ownership: Demonstrated ability to manage tickets end-to-end with minimal day-to-day micromanagement; comfortable working autonomously and taking initiative.
• Ticketing & SLAs: Experience managing a queue and handling SLA-driven workflows in a modern ticketing system (preferably Jira Service Management).
• Customer Service: Exceptional interpersonal, written, and verbal communication skills with a strong customer-first mindset.
• Work Arrangement: Willingness to work on-site 5 days a week in our Dublin office, with flexibility for occasional on-call rotation/critical issue coverage and occasional regional travel.

PREFERRED QUALIFICATIONS

• Basic familiarity with Linux environments (Ubuntu, RHEL, or Nix).
• Experience with modern endpoint management and MDM solutions (e.g., Intune, Jamf).
• Basic exposure to engineering/design tool administration or supporting developer/engineering environments.
• Experience with OS deployment/imaging tools and cloud workspaces.

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

As set forth in Anduril Industries’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.