Senior Technical Writer - Isovalent

Cisco Systems; Galway; On-site; EUR 65,000 - 90,000; Full time

Job summary

Cisco is seeking a Technical Writer responsible for creating, updating and maintaining Isovalent Enterprise Platform and Hypershield documentation, focused on developer and user content for Kubernetes networking products.

You will work with engineering, solution architects, marketing, product management and release teams to produce guides, tutorials, reference docs and best practices; requires 5+ years in enterprise documentation and expertise in Sphinx, Hugo, ReadTheDocs, GitHub and English

Qualifications

• 5+ years of experience as a Technical writer for Enterprise products
• Experience in networking, security, and Cloud Native technologies
• Experience in writing user guides, documentation and helping enterprise users

Responsibilities

• Contribute to all technical documentation efforts for Isovalent’s Cilium distribution and Hypershield, including operational documentation, training, and guides
• Work closely with engineering and solution architects to create high-quality technical content
• Conduct reviews and surveys with customers to understand how documentation and the information architecture can be improved
• Share knowledge on documentation & developer content best practices with maintainers, the product development team and the community as a whole, building a culture of documentation in the community and at the company

Skills

Networking

Security

Cloud Native

Technical writing

English writing

Documentation frameworks

GitHub

Markdown

Tools

Sphinx

Hugo

ReadTheDocs

Git revision management

Job description

The Technical Writer is responsible for creating, updating and maintaining Isovalent Enterprise Platform and Hypershield documentation as a whole, the main part of it being developer and user documentation. You will be at the forefront of our users' experience for both open-source Cilium and our enterprise offerings, making the most technically advanced Kubernetes networking product on the market accessible through first-class documentation. The Technical Writer works closely with multiple teams: engineering, solution architects, marketing, product management, release management, and community. The documentation covers initial concepts of technology and product, getting started guides, tutorials, reference documentation, operational guides, as well as best practices.

What you’ll do:

• Contribute to all technical documentation efforts for Isovalent’s Cilium distribution and Hypershield, including operational documentation, training, and guides.

• Work closely with engineering and solution architects to create high-quality technical content.

• Conduct reviews and surveys with customers to understand how documentation and the information architecture can be improved.

• Share knowledge on documentation & developer content best practices with maintainers, the product development team and the community as a whole, building a culture of documentation in the community and at the company.

Minimum Qualifications:

• 5+ years of experience as a Technical writer for Enterprise products

• Experienced in networking, security, and Cloud Native technologies.

• Experienced in writing user guides, documentation and helping enterprise users

Preferred Qualifications:

• Passion for writing high-quality technical content.

• Hands on experience with documentation frameworks such as Sphinx, Hugo or ReadTheDocs is highly preferred.

• Experience in GitHub and Git revision management

• Experience with leading user research to improve documentation is a plus

• Collaboration with engineering peers to jointly convert knowledge from a subject matter experts to high-quality documentation

• Understanding of markdown and restructured text.

• Excellent writing skills in English.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an Aff… and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.