SaaS Technical Writer — AI-Driven Product Documentation

HR Tech Job; Dublin; On-site; Full time

Job description

Job Overview

Join a collaborative and innovative team shaping the future of talent acquisition technology. As a Technical Writer at iCIMS, you’ll play a pivotal role in helping users understand and adopt iCIMS solutions, including cutting‑edge AI capabilities.

The Technical Writer is a key member of the Technical Writing team within the Product department. This person is responsible for developing clear, accurate, and comprehensive technical content to support iCIMS solutions. Technical Writers collaborate with Product Development, Release Management, and other internal subject matter experts to ensure high‑quality documentation that enhances user experience, supports product adoption, and aligns with company objectives.

The ideal candidate will have experience with technical writing, a general understanding of software development lifecycles (SDLC), and the ability to work cross‑functionally to create content that meets the needs of customers and other system users.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose‑driven, and innovative work environment where everyone belongs.

Responsibilities

• Partners with Product Development teams and internal stakeholders to develop clear and understandable content for release notes, knowledge base articles, and other technical content as prioritized.
• Follows existing document control processes to track approvals, manage updates, and ensure comprehensive documentation.
• Provides feedback on content from other team members to help maintain consistency and quality.
• Identifies and proactively addresses documentation needs based on support requests, product updates, and customer feedback.
• Validates accuracy and completeness of documentation through independent testing and product observation.
• Participates in the product development lifecycle (PDLC) and SDLC as a consulted technical writing domain expert for priority features as assigned.
• Regularly updates existing documentation to ensure clarity, accuracy, and adherence to quality standards.
• Collaborates with Product Marketing, Release Management, and other internal teams to ensure documentation aligns with broader product enablement efforts.
• Ensures adherence to proper English writing, grammar rules, and style guide standards.

Qualifications

• General understanding, interest, and awareness of AI capabilities and principles.
• Proven ability to plan, undertake, and finish activities to achieve high quality results based on priorities set by management.
• Ability to work independently and as a member of a team under general supervision.Ability to follow established guidelines and processes to create and maintain documentation.
• Experience creating customer‑centric technical content, such as product release notes, how‑to guides, and user manuals.
• Ability to translate complex technical concepts into clear and concise documentation.
• Familiarity with word processing programs, component content management systems (CCMS) like Paligo or MadCap Flare, and/or other common documentation tools.
• Strong collaboration and stakeholder management skills.
• Proven ability to provide feedback to peers and apply feedback to one’s own drafts thoughtfully.
• Exceptional attention to detail and adherence to English writing, grammar, and style guide standards.

Education & Experience

• A minimum of 2 years of experience in technical writing (or related roles) in the software/technology industry.
• Familiarity with Agile software development.
• Bachelor's degree in Technical Writing, English/Literature, Communications, Computer Science, or a related field (or equivalent experience).

Preferred

• Familiarity with American English language and style conventions.
• Experience documenting cloud‑based Software‑as‑a‑Service (SaaS) products.
• Awareness of compliance, security, and regulatory requirements as potential factors in creating documentation.
• Strong analytical skills to assess content effectiveness using data‑driven insights.
• Experience documenting software features and/or working with AI in a Product setting.
• Experience with API and/or system integration documentation.

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to request an accommodation due to a disability, please contact us at [e-mail].

Compensation and Benefits

iCIMS offers a comprehensive benefits package: medical, vision, and dental, life insurance, pensions, tuition reimbursement, lifestyle spending accounts, and generous paid time off plans (vacation, sick, parental leave). Learn more here: https://careers.icims.com/benefits