Senior Support Engineer: Mastering Distributed DB & Rust

LanceDB; Ireland; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

LanceDB is seeking a Support Engineer to bridge their engineering team and enterprise users. In this role, you'll build support infrastructure, handle cases, and troubleshoot large-scale deployments.

You will need over 8 years of experience with distributed databases and cloud-native platforms, along with excellent customer-facing communication skills. Join a team dedicated to developing cutting-edge AI infrastructure.

Qualifications

• 8+ years of experience in a support or operations role in distributed databases.
• Strong knowledge of distributed systems concepts.
• Experience with cloud-native data platforms such as AWS, GCP, or Azure.

Responsibilities

• Build support infrastructure and practices while handling customer cases.
• Troubleshoot issues and guide customers through full lifecycle support.
• Collaborate with engineering teams to debug and propose fixes.

Skills

Troubleshooting distributed databases

Communication skills

Python scripting

Cloud-native platforms knowledge

Education

8+ years of professional experience

Tools

Grafana

Kubernetes

Job description

LanceDB is seeking a Support Engineer to bridge their engineering team and enterprise users. In this role, you'll build support infrastructure, handle cases, and troubleshoot large-scale deployments.

You will need over 8 years of experience with distributed databases and cloud-native platforms, along with excellent customer-facing communication skills. Join a team dedicated to developing cutting-edge AI infrastructure.