Senior Success Architect - Qualified

Momentum; Dublin; Remote; EUR 90,000 - 120,000; Full time

Job summary

Qualified is seeking a Success Architect to lead hands-on implementation and adoption of the Agentic Marketing Platform for European customers from Dublin. You’ll work with Piper to design scalable Salesforce integrations and marketing automation workflows, ensuring clean data and measurable outcomes.

In this role you’ll own end-to-end customer journeys, architect lead lifecycle systems, and collaborate with Product, Engineering, Sales, and Marketing to optimize how clients leverage Piper and

Qualifications

• 5–7 years hands-on experience in marketing operations or revenue operations.
• 7–10+ years in success architect or similar roles.
• Deep knowledge of Salesforce integration and marketing automation platforms.
• Experience designing lead flows, scoring, attribution, and data governance.
• Proficient with APIs, webhooks, data mapping, and HTML/CSS/JavaScript basics.

Responsibilities

• Architect customer solutions that integrate Salesforce, marketing automation, and GTM.
• Lead onboarding, implementation, and adoption of the platform and Piper.
• Design lead lifecycle systems including lead scoring and attribution.
• Build integrations and automations using APIs and connectors.
• Act as trusted advisor across the customer lifecycle with strategic reviews.
• Collaborate with Product, Engineering, Sales, and Marketing for feedback.

Skills

Marketing operations

Revenue operations

Solutions consulting

Technical implementation

Education

Degree or equivalent

Tools

Salesforce

Marketo

Pardot

HubSpot

Eloqua

Job description

The Experience

As a Success Architect / Sr. Success Architect on Qualified’s Customer Success team (part of Salesforce), you’ll own the successful implementation and adoption of our Agentic Marketing Platform for new and existing customers, working hands‑on with Piper — our AI SDR Agent — to transform how customers run sales and marketing. This is a hands‑on implementation and architecture role, not a traditional support function. Remote, based out of Dublin, supporting our European customer base.

What You’ll Actually Be Doing

• Architect customer solutions that integrate Qualified with Salesforce, marketing automation platforms (Marketo, Pardot, HubSpot), and GTM systems — designing lead flows, routing logic, qualification criteria, and data architecture for 30–60 day implementations
• Lead customers end‑to‑end through onboarding, implementation, and adoption of the Qualified platform and Piper, working across marketing and sales teams to ensure clean data, scalable processes, and measurable outcomes
• Design lead lifecycle systems — from capture through qualification and handoff — including lead scoring models, lead‑to‑account attribution, and multi‑touch campaign tracking
• Build integrations and automations that connect Salesforce, marketing automation, and Qualified seamlessly, using APIs, webhooks, and platform‑native connectors where appropriate
• Act as a trusted advisor across the customer lifecycle — running Strategic Business Reviews, driving renewal/expansion conversations, and using pipeline and engagement data to optimize performance
• Partner cross‑functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform

You’re Our Person If...

• You have 5–7 years of hands‑on experience (Success Architect) or 7–10+ years (Sr. Success Architect) in marketing operations, revenue operations, solutions consulting, or technical implementation roles — with real depth in marketing automation and Salesforce integration
• You have deep working knowledge of Salesforce CRM and modern marketing automation platforms (Marketo, Pardot, HubSpot, or Eloqua) — not just surface‑level; you should be comfortable designing lead flows, scoring logic, and integrations
• You understand lead lifecycle architecture, lead routing, attribution modeling, and data governance — the operational foundations that make Piper succeed
• You’re comfortable with technical implementation concepts: APIs, webhooks, data mapping, UTM frameworks, CRM field architecture, and HTML/CSS/JavaScript basics
• Degree or equivalent relevant experience required

Even Better If...

• You hold a Salesforce Admin certification
• You have hands‑on experience with Qualified, Piper, or similar AI‑driven conversational marketing platforms
• You’ve worked in a revenue operations or marketing operations role where you owned systems, integrations, and GTM tech stacks — not just managed processes
• You come from a high‑growth B2B SaaS environment where you’ve managed multiple concurrent customer implementations and cared deeply about data quality and scalable processes
• You have experience with lead routing platforms (LeanData, ChiliPiper, etc.) or marketing automation workflows at scale
• You think like an architect, not just an executor — you ask “how do these systems talk to each other?” and “what data flows do we need?” before diving into the work
• You speak additional European languages — useful for supporting our broader customer base across EMEA