Senior Security Advisor II, Falcon Complete

CrowdStrike; Dublin; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Compensation & equity

Wellness programs

Vacation & holidays

Parental leave

Professional development

Employee networks

Office amenities

Great Place to Work Certified

Job summary

CrowdStrike in Ireland seeks a Falcon Complete Security Advisor who guides customers toward secure outcomes, assesses environments, and provides remediation recommendations to strengthen security posture. You will document issues and deliver service reports while coordinating with internal teams to ensure satisfaction across engagements.

Bachelor's degree in Technology/Cybersecurity or relevant experience is preferred; experience with Windows/Linux/Mac and threat detection/incident response is

Qualifications

• Customer empathy and ability to guide customers towards desired outcome.
• Excellent customer-facing communication skills including verbal and written.
• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Responsibilities

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Skills

Customer empathy

Communication skills

Troubleshoot with teams

Windows/Linux/macOS

Threat detection/incident response

Education

Bachelor's degree in Technology/Cybersecurity

Job description

CrowdStrike in Ireland seeks a Falcon Complete Security Advisor who guides customers toward secure outcomes, assesses environments, and provides remediation recommendations to strengthen security posture. You will document issues and deliver service reports while coordinating with internal teams to ensure satisfaction across engagements.

Bachelor's degree in Technology/Cybersecurity or relevant experience is preferred; experience with Windows/Linux/Mac and threat detection/incident response is