Senior Operations Manager - Ireland

Intelligent Apps GmbH; Dublin; On-site; EUR 90,000 - 140,000; Full time

Job summary

Freenow in Dublin, Ireland, is seeking a Senior Operations Manager to oversee performance management, driver engagement, and cross-functional projects within our growing mobility platform. You will lead a team, drive campaigns to attract drivers, and collaborate with Marketing, Product, and Public Affairs to roll out new features and expansions.

The role requires strong data-driven decision making, 5+ years in operations with 3+ years of management experience, and a proven ability to scale

Qualifications

• 5+ years of experience in operations, with at least 3 years in people management.
• Strong leadership and communication skills for large driver-facing teams.
• Proven ability to manage complex, cross-functional projects in a scaling marketplace.
• Analytical mindset with a focus on continuous improvement and data-driven decision making.
• Familiarity with technology-driven marketplaces and AI-enabled optimization is a plus.

Responsibilities

• Monitor and optimize KPIs such as driver supply, fulfillment rates, and passenger waiting times.
• Lead and mentor a team of Operations Executives.
• Develop campaigns to acquire and retain drivers for top-tier passenger experience.
• Collaborate with Marketing, Product, and Public Affairs to launch features and expansions.
• Use large datasets to identify trends, troubleshoot bottlenecks, and drive decisions.

Skills

People management

Team leadership

Performance management

Data analysis

Cross-functional collaboration

Project management

Job description

Senior Operations Manager - Ireland | Freenow* Navigation* Inhalt* Fußzeile* SafetyDownload the app## **YOUR DAILY ADVENTURES WILL INCLUDE:*** Performance Management: Monitor and optimize key performance indicators (KPIs) such as driver supply, fulfillment rates, and passenger waiting times.* Team Leadership: Manage and mentor a team of Operations Executives, overseeing their daily activities and professional development.* Driver Engagement: Develop high-impact campaigns to acquire and retain drivers, ensuring they provide a top-tier experience for passengers.* Cross-Functional Collaboration: Work closely with Marketing, Product, and Public Affairs teams to launch new features, local expansions, and sustainability initiatives (like EV transitions).* Data Analysis: Use large datasets to identify trends, troubleshoot operational bottlenecks, and make evidence-based decisions## **TO BE SUCCESSFUL IN THIS ROLE:*** At least 5 years experience (with at least 3 years of people management experience)* Self-confident and engaging presence, complemented by strong social and interpersonal skills. Equally comfortable communicating to groups of drivers as with commercial partners.* Project management skills - can deliver complex projects.* An analytical operator who is obsessed with continuous improvement and leveraging the latest technology (e.g. AI) to achieve operational excellence* Self-motivated and comfortable dealing with ambiguity and uncertainty inherent in scaling a technology marketplace* Understanding of technology-driven marketplaces* An extensive network in the Irish market segments is preferred---## **DIVERSITY, EQUITY & INCLUSION:**Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work. ---## **ABOUT Freenow:**Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?## **DIVERSITY, EQUITY & INCLUSION:**Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work. ---## **ABOUT Freenow:**Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?VisitVisitApply nowSenior Operations Manager - IrelandDublin, IrelandApply now