Senior MedTech QMS Complaints Implementation Lead (Remote)

Veeva Systems, Inc.; Ireland; Remote; EUR 90,000 - 150,000; Full time

Job summary

Veeva Systems is seeking an experienced consultant to lead MedTech Complaints implementations across its global MedTech customers. You will guide the transformation of our customers’ Complaints Management processes and configure our cloud-based solution for managing MedTech Complaints across the enterprise.

This position is a remote, full-time role based in the EU or UK. Qualified candidates must have current legal authorization to work in the EU or UK.

Qualifications

• 5+ years of experience in Complaints Management for Medical Device.
• Strong understanding of FDA, EU MDR/IVDR requirements and Reporting.
• Knowledge of ISO 13485 and 14971, FDA 21 CFR 803, 820, 822, 806, EU GMP Annex 11.
• Experience with SaaS and GxP principles.

Responsibilities

• Review and analyse existing customer business processes to identify key steps, gaps, and requirements.
• Lead QMS Complaints implementation workstreams for Veeva MedTech Quality Management solutions.
• Serve as primary customer liaison between implementation teams, stakeholders, and 3rd parties.
• Analyze customer requirements and product features to develop adoption and enhancement roadmaps.
• Guide customers in adopting Vault and best practices for post-implementation success.

Skills

Complaints Management (Medical Device)

FDA/EU MDR/IVDR knowledge

SaaS and GxP principles

Remote collaboration & communication

Translate requirements into design

Tools

Data/Content Management apps

Job description

Veeva Systems is seeking an experienced consultant to lead MedTech Complaints implementations across its global MedTech customers. You will guide the transformation of our customers’ Complaints Management processes and configure our cloud-based solution for managing MedTech Complaints across the enterprise.

This position is a remote, full-time role based in the EU or UK. Qualified candidates must have current legal authorization to work in the EU or UK.